Robert Padovano

Mercedes-Benz USA Dear Mercedes-Benz USA Team, I am writing to express my sincere appreciation for the exceptional professionalism demonstrated by Mr. Robert Waites and Mr. Eric Cide during a recent experience I had with your company. As a loyal customer for over 31 years, I found myself in a challenging situation regarding case number 146 80767, where I felt unfairly treated by Rajina, the Executive Referral Manager. This unfortunate experience led me to consider parting ways with Mercedes-Benz, a brand I have respected and trusted for more than three decades. However, the advocacy and dedication shown by Mr. Waites and Mr. Cide made a significant difference. They approached my concerns with genuine respect and understanding, ensuring that my voice was heard and that I was treated fairly throughout the process. Their commitment to customer service and their willingness to go above and beyond reinstated my faith in Mercedes-Benz. Because of their exemplary support, I am pleased to inform you that I have decided to remain a loyal customer of Mercedes-Benz USA, surpassing my 31 years of dedication to your brand. Mr. Waites and Mr. Cide are true assets to your team, and their professionalism deserves recognition. Thank you, Robert and Eric, for your outstanding service, especially when corporate processes fell short. Your efforts have not gone unnoticed, and I am grateful for your assistance during this time. Respectfully submitted, King Musa

Though it’s not my first time, it was a smooth and easy one, done before my estimated time, Robert explained in details all the service my car needed. Happy customer always.

Robert Waites GREAT JOB and his Team in keeping my ML serviced and on the road. Including but not limited to, the Mechanics, Parts Dept and People at MB Atlanta Northeast.

Robert Waites GREAT JOB and his Team in keeping my ML serviced and on the road. Including but not limited to, the Mechanics, Parts Dept and People at MB Atlanta Northeast.

I am so impressed with the exceptional service, explanation, and quality of the staff and facility as well as the vehicle! First class all the way, Robert Holton and Noah Madey are best in class and took care of my every need! I am extremely thankful for such an extraordinary experience! I’m hooked!

Nick was a joy to work with. We had been looking for a Mercedes for several weeks. He was perceptive regarding our needs and got us into the right car. He was knowledgeable, efficient, helpful and pleasant. He even personally saw to a small repair the day after our purchase. He definitely is a five star salesman. Robert Lund