Customer Testimonials

Excellent service. I got right in and it was faster than I expected. Great dealership. They have done great work at a fair price, and they advise you of any service issues with your vehicle.

Great customer experience. Car drives great and interior is amazing I’m excited for many years of fine driving. Service Dept was attentive and took care of my needs. !

Bo Planin in sales is fantastic, and everyone in the finance and service dept are great to deal with as well. Good dealership that seems to value relationships with their customers.

Mr. Bobby Waites kept me updated on everything that was happening from beginning to end. Mr. Waites was very available to help me. Mr. Waites followed up with the corporate office in ensuring the credit they gave towards the repairs. I have been faithful in having only Mercedes Benz service my vehicle and they in return showed their appreciation. I am grateful.

Very polite and helpful! Service Advisor Tony Park was wonderful!

They were punctual, professional, and very good with their communication. My first experience with Mercedes of Atlanta Northeast was as good as I expected.

Excellent service

Great customer service from Jackson! Went out of his way to help me with my sprinter RV maintenance. I will be back.

Was very fast and knowledgeable they told me it would be a week but got in done in one day they are the best

Great service!

I live in Florida and was purchasing a GLA for my mother, who lives near Atlanta. Kristin Rivett, Client Care Representative, took care of everything to set up an appointment and test drive for my mother. I would also like to thank Dan Evers, her sales representative, and the rest of the group who helped. I knew she would be in good hands from start to finish; it was a fantastic experience for my mom! Thanks

The service center staff is awesome. From booking the appointment to picking up my car, everyone was professional and courteous!! I will always recommend buying and getting your Mercedes serviced at this location.

I have been using Mercedes-Benz of Atlanta Northeast since I purchased my car in March of 21. I have always felt that I get quite a bit of bang for my buck when I bring my car in for service. My wife has been so impressed with the level of service that I receive, that she, a die hard Honda driver, bought her first Mercedes.

Taylor did an excellent job in handling our scheduled service, she was able to get us in days earlier then we anticipated.

Tony was very nice and helpful with all my questions about my car and the safety recall that I brought it in for. However, I am a little bummed that he said that there are no loaner cars available for me so I will be without a car until tomorrow afternoon. I will also have to find my own ride back to Mercedes tomorrow, it will not be compensated. It sucks because loaner vehicles should be a courtesy since my car will need to stay here. All in all the whole process took a bit over an hour, most of my time was spent waiting for my Uber and waiting to talk to an associate. I used to drive a Tesla and whenever I had a repair or service scheduled, I was always given a loaner car besides one instance in which they paid for my Uber and also gave me an additional $100 Uber voucher which was enough to get me through the 1.5 days without a car. Mercedes should be able to match this as a courtesy, I wouldn’t really expect less from a luxury car brand as so. Other than that, everything else was wonderful and the people I talked to were very kind and knowledgeable.

I had my car serviced at his dealership and was extremely impressed. All the staffs were friendly, and the service was done quickly and perfectly.

Excellent repair service

Love this dealership!!!!! STAND UP SERVICE!

I was greeted immediately with a smile and made to feel as though I was the most important customer of all time even though this was my first visit. My Advisor Tara listened intently and gave me feedback that let me know, she was listening and understood. Very pleased overall, this will be my new service home.

My experience with the service department At Mercedes-Benz of Atlanta. Is impeccable They have a great team also a great sales team I would recommend this dealership if you’re looking for a Mercedes or service of a Mercedes

Katherine was very helpful and courteous

Tony is also courteous and provides details on maintenance visits.

Tara got me serviced pretty quick had to pay $1150 for a replacement key 2021 c300 was a bit much but the service was good

Christy is my car advisor for this dealership. I love to recommend her cuz she did an amazing job for taking care of my car services. If you are thinking to get services here, you know who to find !!! Thanks Christy…

One of the best experiences I've ever had at a car dealership. Everyone was very professional, knowledgeable and courteous.

Always professional, honest, friendly and an awesome experience. They take good care of me and my cars. I drive an hour to get there, but it is worth it.

Great service department staff. They are professional and caring. They keep you updated on your car services while you wait or they will give you a loaner car.

Great service every time! Ask for Bobby!

Courteous, prompt and accomadating is all I can say about our car buying experience.

A++++ service love my agent .

We just bought our car here! Rosh Browne was great. He is professional and listens to you. Thank you.

Tony Park is great!!!

Jackson was very professional explaining all the services for me and I they were great finishing my services on time.

Excellent service.

Exemplary customer service during my last visit . Everyone was polite and on point Thank you Tony.

Excellent service

Excellent customer service and car care center.

Great service!

They got me in and out as soon as possible!

Initial service with dealership was very efficient fast.

“Christie” Hicks was amazing she’s the best agent ever and is wonderful

Excellent service, great communication, Tara put me in a rental as soon as she discovered my parts weren’t arriving same day. Great vibes 10/10 most definitely recommend for service - and they cleaned my car

Great service experience

Always the Best!!!! They treat you like family!!! They go above and beyond!!!! You can always count on getting the BEST service when you choose Mercedes-Benz of Atlanta Northeast!!! Highly recommend the entire staff including Service and sales!!!

My husband and I always have our cars serviced here! They have great customer service. Taylor is the best! 🥰🥰

Tony was fantastic! The valet guys are very nice, I would go back and patronize this business without a doubt .

Great service from start to finish. Great communication throughout. Everyone was friendly and professional.

My experience was very professional at Mercedes-Benz of Atlanta and Jackson Barron Service Advisor was great took care of my vehicle parts that I was needing to fix the car.

Always an excellent experience. Bobby Waites has been my Advisor for 12+ years, he is The Best Advisor. Thanks.

Tara is the best service agent at MB

Love my rep Angela, very professional. Very knowledgeable great customer service

I Had the best experience purchasing my first car! The had lost of options and their location is kept very clean. Finn was my salesperson and I’m extremity appreciate of his help. He made it easy and gave us important information. I went for a test drive and as he was showing Me the new accessories in the car he let me relax and feel the car. I felt super comfortable and happy that I purchase a car from this location, everything was nice, professional and fair.

Mrs Christy Hicks, is my long term friend. I first started off 15 years ago with her and she has always been phenomenal.Always kind and professional, she is one of the staples of Mercedes.. The fact that shes mastered the art of “ Superior Customer Service” is something you have to be born with. To go beyond and above for every client, you can’t be disingenuous with that level of care. I truly value the long term relationship with Ms. Christy Hicks.

Never Disappoints! My service Rep. Angela Yao is the best her follow up is impeccable and she always make me comfortable knowing it will be done the right way.

It’s always a great experience with visiting the service department, I wish all car service dealer like that. Bobby is amazing, he always do what ever it takes to do the right thing for the our cars and us. Thank you Bobby and Mercedes-Benz of northeast Atlanta!

Tech advisor(Christy) at this dealer was very kind and professional. She understood my situation and helped me in very prompt manner and fixed the problem I had. Thanks.

Very professional and took care of my problem immediately. I felt all my needs was taken care of.

people are very kind. Among them salesmen Joe is friendly enough to recommend to others.

My service advisor was very helpful in making that the service my vehicle needed was done in a timely and satisfactory manner. I really appreciate having access to a loaner car while my vehicle was being worked on.

I've always had the greatest experiences at this location. I've had the pleasure of dealing with Taylor Moore as my service advisor, and she is extremely knowledgable and helpful in every circumstance. I sincerely appreciate her and her attempts to make each and every visit personable and pleasant. Thank you all!

I’ve been working with Bobby since 2016 when I purchased my first Mercedes. He’s an amazing service advisor

My experience with Mercedes-Benz of Atlanta Northeast was outstanding. I'm truly grateful for all the help Finn provided—his customer service was exceptional. The cars we received were in excellent condition, and the delivery process was seamless. If you're looking for a top-notch dealership and a knowledgeable expert in Mercedes-Benz vehicles, Finn is the person to see.

Great, friendly customer service. Christy is a very personable customer service rep and I’ve worked with her for almost 20 years now! The amenities are always appreciated. I utilized the office space while my car was serviced and took advantage of the complimentary snacks. My only complaint is around the cost for the service B. Geez! It’s rather pricey, with most of that being for labor. The service cost is not mentioned anywhere on the site when booking the appointment (or not readily visible). It would be nice to have these details published and available when clients book appts. MB-NE used to also run regular coupon campaigns that were much appreciated but it’s been quite a while since I’ve received one. To be exact, I received a coupon last year AFTER my annual service was performed. Would be nice if those were offered more regularly to help offset costs. Any little bit helps these days. Thanks.

Excellent service, quick and friendly

We enjoyed the services provided by Mercedes of Atlanta Northeast dealership, they always delivers excellent service with great customer care. Enjoy to working with Tara Suarez who serve us with the utmost Mercedes service.

The service was great. The service advisor Angela Yeo was very nice and was attentive to my concerns. She stayed in contact with me throughout my service and provided updates. Very professional!

Had an appointment so the process was much easier than just dropping in. Friendly staff and in and out with no problems. Would definitely recommend

Visited tony park and he went above and beyond for servicing my vehicle. Thank you, will be back again

Christy is the best service advisor I have ever worked with!

The service was good and the people was polite and professional!!

Finn is incredibly outstanding! This is my second car I purchased with Finn and it has been the most pleasant experience I can ask for. He takes such good care of me and my request. He ensures you receive exactly what hat you want and pays attention to each and every detail. Always leaves me with knowledge and I am forever grateful for that. Thank you Finn! Much love and appreciation!

The customer service was awesome.

I highly recommend Jackson he went above and beyond to make sure I was satisfied with the service." Thank you!

I had a great experience thanks to Angela Yeo at the Mercedes-Benz dealership. She’s incredibly kind, professional, and goes above and beyond to help her customers. As someone whose first language is Korean and who uses English as a second language, I really appreciated that Angela speaks Korean fluently. It made communication so much easier and more comfortable for me. She always responds quickly and kindly whenever I have questions, and I can tell she truly cares about her customers. Angela is someone who doesn’t just do her job—she goes the extra mile. I highly recommend working with her if you’re looking for a smooth and pleasant experience!

Awesome service from Angela Yeo! Responsive and made sure everything was taken care of.

Bobby Waites is the best service advisor ever! He always goes the extra mile to be sure that his clients drive away safe, secure, and satisfied.

Excellent service; and they provided great assistance with the pre-order details.

I had bought three cars here. I always have Daniel Huang helping me. He is always helpful and welcoming. Talk to him, he will not push you to buy. He will be there whenever you need an answer and be cool by your side. Weather you buy or not.

The service team is very professional and thorough. Angela (my service rep) always does a great job explaining what is being done to maintain my vehicle in good condition. I highly recommend this service team

Mercedes Benz of Atlanta Northeast has my best interest at heart. Our advisor, Bobby Waites always keeps us informed about our vehicle.👍🏽 He is professional and knowledgeable and always answers all of our questions. Five star service

Great feeling very personalized service. Very informative

We experienced great service, we were treated very well. The snacks were a good treat as well.

Excellent service. Very efficient.Even if you are not scheduled for service and something is wrong with your vehicle you can bring it in and they take a look at it. I love the customer service and the attention they give you

Mercedes-Benz of northeast Atlanta is amazing. Love the customer service & love how fast they take care of things! Above and beyond everytime.

my service advisor Jackson Barron is awesome!!

Staff was very professional and knowledgeable

Mercedes Benz is best..👍

Thanks to Tony Park for always providing good service for my GLE350. He is very honest and gives great advice.

Service was outstanding here

Great service, great people and top notch customer service. Bobby is amazing and does a fantastic job with your car.

I’ve never had a bad experience with the service department. I’ve had to replace 3 tires because of the holes on 285. So glad that I purchased the tire and rim warranty because I’ve paid $0 out of pocket

For service- Tara is just IT for me. I find her to be extremely honest and professional. She gave me great customer service during my visit.

Service is top shelf. I actually look forward to my service visits!

Jackson is wonderful. Very personable and professional

Professional and friendly service from everyone I encountered while my car was being serviced.

Great customer service. Friendly staff inspite of being very busy

MRS. TAYLOR was very nice and professional. She followed up before she wear on vacation. Some people wouldn't do that. As soon as she returned she called, now that's showing she cares about her customer and what she does. Mrs. Taylor keep doing what you do. Awesome. 🙏🏽🫶🏽🙌🏽👐

Taylor is AMAZING. She is very professional and always so kind m. The guys at the service center who check the cars in are amazing as well. The gentleman with the cornrows is always so helpful and kind. . Anytime I come here. I always fell so welcome unlike some of the other dealership service centers.

I don't trust anyone else with my C450 AMG. They always handle my needs perfectly. Service on point with recommendations I'll need to deal with at the next appointment.