Christy Hicks

The service personnel did a phenomenal job recovering me as a customer (Angela, Christy and Yul)! I was very displeased with the lack of communication amongst me and my service specialist (Jim). His lacked to call me and inform me of an issue that needed to be fixed under my extended warranty. The lack of trust was created when I first came in to drop my car off and he mentioned how I had an extended warranty until next year and how if they get in there and find “something” I have an extended warranty until 2023. I was not informed of a warranty replacement work that was needed for my vehicle prior to them replacing the part. I felt as if I could not trust the service person ( Jim) that I was working with due to how he spoke in a way that was suspicious as if he would be looking for something to fix on my vehicle so that he could use my extended warranty. I spoke to the other service personnel about my concerns and left feeling much better. The thing to remember is, yes there is an obligation to Mercedes Benz to maintain safety in their vehicles, but the primary obligation is to the customer. We as customers can take our cars to any dealership for service and just because you tell us something is wrong, doesn’t mean we have to get it fixed by you. Remember to listen to your customers and treat them with respect and integrity. The way you get customers are the way you loose them, one by one.

Christy Hicks was my Service Advisor/Representative and she is Awesome. Very professional and extremely personable. And Drew in Services was also Awesome and a pleasure to work with. I would highly recom

My ML350 is 16 years old and was recalled for a brake booster potential problem. The forecourt staff were very efficient and Christy Hicks, my service supervisor made me very welcome. I opted to wait for my vehicle to be checked, in the comfortable waiting lounge. It was returned to me an hour before I was expecting it. Overall it was a 5 star performance and I was very happy as no repair work was needed. Thank you Christy and team.

Christy is by far a great service advisor and I am fully confident in her integrity and professionalism

Christy is by far the best rep that I have worked with. She is responsive and kept me in the loop every step of the way.

Christy Hicks did a fantastic job to take care my 2006 S 430. My car had a transmission shifting problem and also had a mass airflow sensors problem. They fix it well and the car is running now smoothly. I also appreciate Nick White who serviced my car.

Today was the first time coming to Mercedes in Duluth on Boggs rd. I must say they were very efficient and detailed on all the things my car needs. Thanks Christy for being so warm and welcoming.

Great service Christy alway receive us with smile and answer our questions! But mostly our Mercedes is professionally fix!

They provide excellent customer service. I have been using them for years for all of my needs from maintenance to collision. Their attention to detail while providing contact with details, expert advice and service is impeccable. Christy Hicks has been our personal service advisor and she goes above and beyond to take care of all our needs. I highly recommend Mercedes Benz of Atlanta Northeast.

Christy is always a pleasure to work with!

First experience, was purchasing a 2019 AMG GLC43 Coupe, that I was driving through a now defunct car subscription service. I loved the car, spoke with Joe the GM on a Monday, got him the essentials needed on a Tuesday. Came in to sign the papers on a Wednesday--took maybe 30 minutes--gave them my subscription car and they ran it through the 'Certified-Pre-Owner' program, put fresh new tires on it and I picked it up on Friday. Joe, Danny and Jacob were friendly and genuine. POST 3 YEARS— I have had this car serviced at Atlanta Classic Cars Mercedes Benz for three years now. Christy Hicks has been my Service Manager. In over a half-a-dozen visits I have never once not be pleased with the level of service. 30 years of going to dealerships for service has never been enjoyable, but the last three years have been excellent. The facility is amazing, and their process is quite efficient. Like Chick-A-Filet for cars;-)

Christy always goes the extra mile. My daughter and wife says Christy is a 5 star service advisor. Thanks ????

All I got to say is Christy Hicks. The best advisor I have had at any Mercedes dealer I have been to. Made the experience smooth, easy, transparent. Can’t ask for any better service!

PRAISE THE LORD!!! My experience at Mercedes-Benz of Atlanta Northeast was Top-Notch! I was greeted immediately by a lovely staff member. I walked in to see my Service Advisor, Jim Major. He got my car on the way for evaluation. Then he got me an office to work in while I waited to see what needed to be fixed. The receptionist was sweet to talk to me, and Service Advisor, Christy Hicks was a jewel also! She ALWAYS says Hello to me! Their coffee is WONDERFUL too! It wasn’t long at all before Jim knew what was wrong and then quickly set up for me to take a loaner car home until my car was serviced! It was a beautiful sedan! The guys in the loaner department even listened to my joke!???? I was worried about my pocketbook, but Jim made sure I got the best price! After I got my car back, I felt like it had been given rejuvenation extraordinaire!!! I got all new brake pads, rotors, two front tires, alignment, and new windshield wipers! Jim is ALWAYS looking out for his customers!!!???????? Everyone did a great job today at Mercedes-Benz of Atlanta Northeast! You can’t go wrong with Mercedes-Benz Atlanta Northeast!!! I feel so safe and secure in my Mercedes Benz!!!????????

Christy was great!!!! So glad she’s our service advisor!!!

Price and service was excellent. Christy got me in and out plus gave me the information I asked for about services.

My service manager Christy was AMAZING! It was my daughter’s bday so instead of sending us to the waiting area for 2-3 hrs. she helped us get to the Cheesecake Factory to celebrate! Royal treatment!!! But the clean up crew DID NOT wash my car as promised!

Wonderful experience with Christy . She is on top of her work .

Thank you Christy for caring. Being a single woman and not having a lot of support is very stressful. You made this transition easy for me you. Thank you for the Uber ride.

I had a great experience! Christy was Amazing. She was knowledgeable and very responsive.

Ms. Christy Hicks is always attentive and professional. I appreciate her always promptly responding.

Firstly, Christy is absolutely awesome. Everyone there is but she just takes the cake. I thought my service recall was going to take hours so I brought my laptop to do some work. Christy saw me set up in the lounge and then pretty much demanded I use a spare office lol. She has always been so sweet whenever I go but I really appreciated her kindness today.

As always, Christy did a great job.

Hands down Christy Hicks is the person you want to see in the service department! She is so sweet, kind, and always have a friendly demeanor. I messed up and went to the Buckhead Mercedes service department and learned why I need to only go to the Duluth location and see Christy. Thank you for always taking care of us and keeping us well informed with what’s going on.

I can’t speak more highly about this place. My daughter’s car broke down on the side of the road while she was driving home from college to New Jersey. Priscilla and Christy and the rest of the service team were amazing in keeping me updated (and calm) and getting the work done as quickly as possible. I would highly recommend this place!

Christy she is the best Good customer service ????????

Definitely worth the business. Great staff and technicians as well as a great view of your car being worked on. They have changed management/ownership in which I had prior horrific experiences. This will be my new home as it’s location is very close to my residency. Thanks Christy for fitting me in last minute!

I stopped coming for a while when the name and possibly ownership changed. A lot of the things they used to offer while waiting are no more. The customer service has suffered as well. The bright spot is Christy Hicks is back and so am I! Christy takes great care if of our cars and us. Ask for her as your service advisor. You won't be sorry.

Christy was my advisor she got me in and out quickly and customer service was great with her and the guys that does the intake part.

Great customer service. Christy Hicks, my service rep is great! The service team is also nice and professional. Great job!

Thank you to Christy Hicks for always being so kind, and professional. I am always pleased with the service I receive . Thank you all once again for a wonderful experience.

The entire service team and especially Christy was wonderful and took really good care of me. They went above and beyond what I would expect. My car was ready a lot sooner than the anticipated date. I will continue to go to this location for my service needs.

Christy is Great to work with, Excellent Customer Service Skills. We appreciate her.

Great service thanks Christy , your the best.

My experience was wonderful. Professionalism and courtesy goes a long way. It seems to be lacking these day but never at Mercedes-Benz of Atlanta North. The quality of service that I receive from the staff members like Christy Hicks makes me never want to drive another car from anywhere else. Keep up the good work.

My experience with Christy was wonderful. I would recommend her for any service of your needs.

Service advisor is outstanding and the service experience gives me confidence. Christy is great and is customer-centic.

Christy Hicks was amazing! She kept me informed and answered all of my questions. Overall great experience

Christy Hicks, my service advisor is the best! She always gets my car in and goes above and beyond to make my service appointment a happy experience.

Christy Hicks has always met and exceeded our expectations. She’s professional and has a personable friendly side as well, she genuinely cares about us. We are so happy that she has been assigned to our family ????she’s definitely an asset to Mercedes Benz. We always look forward to seeing Chirtsy, no matter the circumstance, she always makes us feel good and glad we chose Mercedes, thank you Christy, we appreciate you! Michael & Trish Stephens

Always ask for Christy Hicks to best meet your Mercedes Benz servicing needs!!!! I highly recommend her due to past and present flawless attention to customer details. Tell her Cornelius Referred you. She pays attention to all details fir a solid customer experience. AAAAA+++++

Christy and Team did an excellent job of handling my car servicing needs. Always top notch!

My advisor Christy Hicks was very professional. It took them about three hours to complete the job. The lobby was clean and relaxing while I waited.

Christy Hicks is the best advisor to go to. She’s understand peoples and solve the problems with the cars and have the best customer service that I’ve dealt with Mercedes-Benz of Atlanta Northeast is the best service.

Christy Hicks is the best advisor to go to. She’s understand peoples and solve the problems with the cars and have the best customer service that I’ve dealt with Mercedes-Benz of Atlanta Northeast is the best service.

Christy my service personnel is very professional, considerate and kind. I always have a pleasant experience when dealing with her. She explains and advises when necessary. You can tell her position is not just a ordinary job to her but an opportunity to be exemplary and to do the best by her customers. I will give her a 10/10 every time.

Christy Hicks is an excellent awesome human being , thanks Christy

Very quick and professional service. Christy Hicks the best.

Christy and Team did an excellent job of handling my car servicing needs. Always top notch!

My advisor Christy Hicks was very professional. It took them about three hours to complete the job. The lobby was clean and relaxing while I waited.

Always ask for Christy Hicks to best meet your Mercedes Benz servicing needs!!!! I highly recommend her due to past and present flawless attention to customer details. Tell her Cornelius Referred you. She pays attention to all details fir a solid customer experience. AAAAA+++++

Christy Hicks has always met and exceeded our expectations. She’s professional and has a personable friendly side as well, she genuinely cares about us. We are so happy that she has been assigned to our family she’s definitely an asset to Mercedes Benz. We always look forward to seeing Chirtsy, no matter the circumstance, she always makes us feel good and glad we chose Mercedes, thank you Christy, we appreciate you! Michael & Trish Stephens

Christy Hicks, my service advisor is the best! She always gets my car in and goes above and beyond to make my service appointment a happy experience.

Christy Hicks was amazing! She kept me informed and answered all of my questions. Overall great experience

Christy is by far a great service advisor and I am fully confident in her integrity and professionalism

Service advisor is outstanding and the service experience gives me confidence. Christy is great and is customer-centic.

My experience was wonderful. Professionalism and courtesy goes a long way. It seems to be lacking these day but never at Mercedes-Benz of Atlanta North. The quality of service that I receive from the staff members like Christy Hicks makes me never want to drive another car from anywhere else. Keep up the good work.

My experience with Christy was wonderful. I would recommend her for any service of your needs.

Great service thanks Christy , your the best.

Thank you to Christy Hicks for always being so kind, and professional. I am always pleased with the service I receive . Thank you all once again for a wonderful experience.

Best dealership around, hands-down! I service representative. Cristy is always on top of everything that my vehicle needs. Highly recommend the dealership and Christy .

I highly recommend the Mercedes-Benz Northeast dealer. Because, I recently took my car to this dealership for service, and the servise adviser, Ms. I was treated very well through Christy Hicks, and this dealer did a good job fixing it. Therefore, I would like to leave the best feedback.

Great service advisor Christy always does a good job

Had absolutely the best experience today with service at this dealership. I had a failed attempt at servicing my car at a dealer closer to home and my salesperson here, Jesse Cannon-Wallace , sprung into action and connected me with Christy Hicks in Service. Christy excels at communicating clearly and is obviously a very caring person. She made sure I was taken care of and that made all the difference. I give the highest ratings for Jesse, Christy, and Mercedes Benz of Atlanta Northeast!

Awesome customer service. From start to finish. Christy Hivks was awesome to work with.Terrific experience!

My service advisor, Christy Hicks is the best and I trust her. Christy is professional, knowledgeable, friendly and efficient. I wouldn’t have my vehicle serviced anywhere other than MB of Atlanta Northeast.

My service advisor, Christy Hicks is the best and I trust her. Christy is professional, knowledgeable, friendly and efficient. I wouldn’t have my vehicle serviced anywhere other than MB of Atlanta Northeast.

Took my 2020 Amg E53 in for some service..Christy Hicks gave exceptional customer service and all was taken care of to my car to my satisfaction...while they did the svc on my car..Christy made sure I had a loaner to get around in and kept me informed on the status of everything...very happy w the results and definitely recommend them if svc is needed on your Benz...Thanks again. Christy

My service rep, Christy Hicks is super awesome and always pleasant even when delivering not so pleasant news about my car. Overall experience is excellent. Timely service and attention.

Christy hicks is always attentionate to my needs as my service advisor for those many years I am satisfy with them besides the pricing

Christy Hicks is very proficient.

Service advisor Christy were very kind.

Christy Hicks was fantastic!!

Christy provided excellent customer service!! She always goes above and beyond to ensure customer satisfaction. Christy is a model leader on providing outstanding customer experience!! I was also very happy with my quick car service!

Best customer service and they actually care about their customers. Ask for Christy - she’s awesome

Always nice and friendly great atmosphere and snacks Christy is the best Always looks out for the customer Shout out to my sales lady Scarlett

Always nice and friendly great atmosphere and snacks Christy is the best Always looks out for the customer Shout out to my sales lady Scarlett

Christy and the entire staff @ Mercedes Benz NE is wonderful.

Christy Hicks did a great job and was very nice. She was very knowledgeable and courteous too!

Christy and Team take wonderful care of my mercedes and me!

Once again, Christy made it happen. The low pressure indicator warned that my front driver tire was low. Without an appointment, I stopped by the dealership. Christy rearranged her schedule to accommodate me the next morning. Without fail, superior service!

Great service!! Christy Hicks is amazing!

I have been a customer of Mercedes Benz since they were Atlanta Classic Cars on Church Street Decatur, ga. Christy Hicks has been my customer service rep for quite sometime.She so knowledgeable, kind and truly understand the customer needs.. I don’t think there’s another to compare her to..With her M.B.Northeast has a winner in there corner!

The entire service team and especially Christy was wonderful and took really good care of me. They went above and beyond what I would expect. My car was ready a lot sooner than the anticipated date. I will continue to go to this location for my service needs.

Excellent service and Christy was very amicable

This place STAYS busy, however having Christy as your advisor makes for a great experience and very efficient!

Christy is the BEST! I’ve been a customer of hers for ten + years and couldn’t be happier with her and her service. She is truly the reason why I keep coming back. Big hugs Christy!!! Here’s to another ten years (maybe in the same car! HA!!!!!)

Great customer service. Christy Hicks, my service rep is great! The service team is also nice and professional. Great job!

Christy Hicks was awesome. She took time to assist my mother and resolve matters with my mom's car. Keep up the good work.

Christy Hicks was fantastic!! We’ve been going here for four years and have always had a great experience.

Always exceptional. Can’t recommend Christy enough!

Great customer service & communication from Christy hicks

The service department is five stars! Christy is extremely knowledgeable and has superior customer service.

Christy was wonderful and took really good care of me. The entire team is a pleasure to work with and I feel like they really care. I really like using this location for all my Mercedes car needs.

Another great experience with my car being serviced at ACC. My service advisor Christy Hicks kept me informed of the status of my vehicle and was sure to point out some upcoming service needs for my next visit.

Always deliver best service. 100% satisfied. Thank you Christy

Christy is great

Christy Hicks made everything so easy and in the end, she worked with her techs to solve all our warranty problems. Thank you Christy!!!

Great customer service. I was welcomed immediately when entering the service bay. Easy drop off. My service advisor, Christy Hicks, is always positive and willing to explain in great detail the work being done and answers any questions I have.

The customer service was great from the time I arrived and received my vehicle back. Service Consultant, Christy Hicks, kept me informed and updated on vehicle status.

Excellent service once again! I received an email while my car was being serviced for a different issue, that my car was due for its next mile interval service. After chatting whey my service advisor, although the car's service for the other issue was already completed, she had the car brought back in to get the interval service completed, so I wouldn't need to make another separate trip just for the maintenance service in a month, since it was so close to the due date. I received a great loaner for the few days my car was being serviced, everything was completed quickly and my car got a nice wash and vacuum of my mats before being returned to me. Thank you to Christy and her service team!! The process was very smooth from setting up the appointment and up until I got my car back.

My service experience with Christy was excellent. My car was completed in a few days. She was very professional and accommodating. Please continue to show this high level of excellence.

Christy Always take care of me and my vehicle !!! Service is always top notch ! i travel way from the south side because of the level of service ... Top Tier ...

Christy Hicks leads a killer team! Love the service you provide! Amenities are nice, too.

Service that makes you feel important!! Christy was amazing, pleasant and friendly!

We had our GLE53 making some noise and we took it in for service. They took a couple of days , but everything works great again. Thank you to our service advisor Christy and the service team. Excellent work!!!

Very professional and knowledgeable stuff. I recommend Christy as service adviser!