Pre-Owned BMW X7 For Sale Atlanta GA

Fast and friendly service at the parts department five stars

Christy was a true Professional. Overall a Very Good Experience

They are eager to help me.. All good attitude.. Specially Tony Park as an service adviser. Thanks.

Service was great and on time. Tony, in particular was attentive and very personable. Highly recommend.

I was provided excellent service. The service providers were very courteous and the car was ready in a timely manner.

Have always experienced great customer service. It’s consistent and outstanding customer service when it comes to Mercedez Benz of Atlanta Northeast. The name of the advisor who I have always asked to work with, who has delivered this exceptional service is Jackson Barron. I always specifically ask to make an appointment to work with Jackson as I have had some rather inconsistent experiences with other advisors in the past. I ask for Jackson as I know he would treat me like he would his family member, do right by me, and not charge me an exorbitant price to fix things that don’t need to be fixed…. if it needs to be fixed, he'll do everything to get me a reasonable price especially when the part is not covered by warranty and if it has to be coordinated by my extended warranty, he would coordinate it for me. Very hardworking and straight forward. will always recommend Mercedez Benz of Atlanta Northeast. Sustainable and reliable……hence this location is so successful. It’s very hard to come by good customer service these days. They are doing something right, not because it is a dealership that sells premium cars, but because they value their customers. kudos to Jackson, and Mercedes Benz of Atlanta northeast Thank you Jackson ...I recognize outstanding service as I believe in rendering outstanding service each and every day. Appreciate you always going above and beyond

Review for Mercedes-Benz Service Team: Every time I come here, the service is amazing! Angela is my service provider, and honestly, I consider her family at this point—LOL. She’s attentive, kind, and always goes the extra mile. The entire team is top-tier. Sherrod in the loaner department always makes sure I’m taken care of, no matter what. And when Angela isn’t available, Christy steps in without missing a beat. Everyone is genuinely helpful and truly cares. I don’t just love Mercedes for the cars—I love it because of this team. They’ve definitely got a for-lifer in me!

Mercedes-Benz USA Dear Mercedes-Benz USA Team, I am writing to express my sincere appreciation for the exceptional professionalism demonstrated by Mr. Robert Waites and Mr. Eric Cide during a recent experience I had with your company. As a loyal customer for over 31 years, I found myself in a challenging situation regarding case number 146 80767, where I felt unfairly treated by Rajina, the Executive Referral Manager. This unfortunate experience led me to consider parting ways with Mercedes-Benz, a brand I have respected and trusted for more than three decades. However, the advocacy and dedication shown by Mr. Waites and Mr. Cide made a significant difference. They approached my concerns with genuine respect and understanding, ensuring that my voice was heard and that I was treated fairly throughout the process. Their commitment to customer service and their willingness to go above and beyond reinstated my faith in Mercedes-Benz. Because of their exemplary support, I am pleased to inform you that I have decided to remain a loyal customer of Mercedes-Benz USA, surpassing my 31 years of dedication to your brand. Mr. Waites and Mr. Cide are true assets to your team, and their professionalism deserves recognition. Thank you, Robert and Eric, for your outstanding service, especially when corporate processes fell short. Your efforts have not gone unnoticed, and I am grateful for your assistance during this time. Respectfully submitted, King Musa

I absolutely love the service I receive whenever I schedule a service. From the first call to drop off. The location is convenient, the wait is always pleasant. I love that whatever service I am getting they explain everything. As a woman who's single I trust taking my car knowing that I will not be haggle with unexpected expenses. May I add that washing my car every time I take my car is an added bonus. They even offered a quiet space for me to work privately while I waited. I'm definitely making this my regular service location.

My service advisor Christy was very helpful and nice through out the whole process. And i recommend this specific dealership for all Mercedes needs

very good costomer service. thank you.

Nice experience every time

Mercedes Benz of Atlanta Northeast has my best interest at heart. Our advisor, Bobby Waites always keeps us informed about our vehicle.👍🏽 He is professional and knowledgeable and always answers all of our questions. Five star service

Fast and professional!

I enjoyed my visit to Mercedes Benz of Atlanta Northeast. Wait time was minimal, and all involved were professional, and courteous. Brandon was knowledgeable about my concerns, and caring about my car needs. Thank you Brandon. Job well done.

Excellent service!

Tony- Service Advisor is the best! Location is always pristine, friendly staff, and they take great care of my vehicle.

Best experience ever! Ben in sales is AWESOME!!! Angela in the service department is also SUPER!!! Always goes the extra mile to take care of her customers!!! Highly recommend these guys I get way better service here compared to other locations Thank you so much!!!

Christy was great. The service was amazing.

Great location. Always made to feel welcome and appreciated. Excited to have started my journey with Mercedes Benz at this location!

I had an outstanding experience working with Jacob at Mercedes-Benz of Atlanta Northeast. when purchasing my Mercedes. From the very beginning, his communication was exceptional-Clear, timely, and incredibly helpful. He listened to exactly what I was looking for and went above and beyond to make the process seamless and enjoyable. I never felt pressured, and every step was handled with professionalism and care. If you are looking for someone who genuinely puts the customer first and makes the car-buying experience smooth and stress-free, I highly recommend asking for Jacob. He truly made all the difference!

Bobby was great as always! Great service Mercedes! Awesome service by staff!!

Jackson Barron was excellent in handling and resolving my car issues!

Excellent service and customer care. Special acknowledgment for Service Tech Jackson Barron and the loaner car team. Those guys consistently provide an exceptional level of customer care.

Had a great experience with the service department at Mercedes-Benz of Atlanta in Duluth. Christy Hicks was amazing, kept me updated every step of the way and made the whole process smooth and stress-free. Five-star service all around. Highly recommend!

Great experience everybody. It was very nice knowledgeable. The only problem was the cost was great. Extremely high.

Always great service!

From my service writer, Tara S. to the loaner dept w...this MB dealership has been the best experience of any I have had driving luxury vehicles.

I recently had a fantastic service experience at Mercedes-Benz! From the moment I arrived, the check-in process was incredibly fast and efficient. The service team completed the work on my car promptly, and I was kept informed throughout. The waiting area was exceptionally clean and comfortable, making the entire visit a pleasure. Great service all around!

Visited it to check up a warning signal of hood open on EQS 450+ with Tony Park. He timely arranged the checkup and went far to replace the discolored wiper blades! Good job Tony!!

I recently purchased a CLA from Danny Kim, and I couldn’t be happier with the experience! He was incredibly sweet, professional, and made the whole process smooth and stress-free. Danny is fluent in both English and Korean, which made communication super easy and comfortable. Even after the purchase, he’s been so helpful—always quick to respond and ready to assist with any questions or issues. It’s rare to find someone who genuinely cares, and Danny truly goes above and beyond. Highly recommend working with him!

Had a great experience. My Service Advisor Angela Yeo was prompt, courteous and very knowledgeable. My car was serviced in 2 hours as estimated. I appreciate that I was given the same expert attention as a customer with a large expensive service issue.

Very friendly and courtious.

Mercedes team was professional and patient. Thank you

Made my service appointment quickly and without issues. Had me in and out. Would recommend!

Friendly, helpful, good communication

Jesse did a fabulous job of making my purchase easy and smooth. Jesse and Noah were kind enough to come to my home to connect my garage door opener to the vehicle and continue my technology training. Service above and beyond what is expected. Today I had a routine service done. As always Christy Hicks did an outstanding job of getting me, communicating issues and getting me out. Christy has managed our service needs for many years. She is knowledgeable, efficient and always courteous.

Always nice and thorough with me about the issues pertaining to my car. Angela took good care of my car since my normal Service Associate’s schedule was full. He did close my ticket out. It was great to see him since Covid hit. Thank you all for continuing to give great service. Thank you Atlanta Classic Cars

Great service as always!

Tony is solid Gold. He will do the best for you. I am truly happy when he works on my vehicle.

I had an excellent experience with Ben!! He took his time with me and explained all of the details regarding the car. The finance guy was awesome as well. Overall a great experience. World wide customer service.

Excellent service.

Excellent customer service. Christy kept the communication prompt and clean.

We had a wonderful experience. Customer service was great 👍. Salesperson was outstanding and professional.

Great experience at MBZ Atl. I am not a new customer, but this experience was different. My service advisor, Bobby Waites was great. Professional , informative and genuine. The perks are nice too. Nice place to wait.

We run a fleet of over 20 luxury Mercedes Benz Sprinter Vans We have been bringing our Sprinters to Mercedes-Benz Atlanta Northeast for quite a few years now, and the consistent, exceptional service we’ve received has been nothing short of outstanding. This location has played a significant role in supporting the growth of our business, and we cannot speak highly enough about the team, especially Jackson, who has become our go-to service advisor. Jackson is an absolute professional who consistently goes above and beyond to ensure that our vehicles are in excellent condition. What sets him apart is his fairness and ability to communicate clearly. He takes the time to explain any issues in a way that is easy for us to understand and provides actionable recommendations that make sense for our business. From the time when we were just starting out with one vehicle to now managing a larger fleet, Jackson has remained dependable, supportive, and incredibly knowledgeable. Despite being based in Buckhead, we choose to work with this location because of the exceptional service and their unwavering commitment to customer satisfaction. The team at Mercedes-Benz Atlanta Northeast truly understands the importance of keeping our business running smoothly, and their dedication has been instrumental in our success. If you’re looking for a service center that combines professionalism, transparency, and a genuine commitment to their customers, look no further. Jackson and the team at Mercedes-Benz Atlanta Northeast are the reason we keep coming back, and we’re confident that anyone who chooses this location will experience the same outstanding care we have over the years. Highly recommend!

I had an excellent experience at Mercedes-Benz of Northeast Atlanta. Tara Suarez, my service advisor, was outstanding from beginning to end. She kept me updated throughout the entire process, clearly explaining what was being done and making sure I was informed every step of the way. Her professionalism, attention to detail, and friendly demeanor made everything smooth and stress-free. Highly recommend both the dealership and Tara for exceptional service!

(Translated by Google) Thank you very much for Jackson's patient service attitude and understanding of the car and careful explanation. I was moved and gave me great service. I must give it a 10-point rating👍👍👍 (Original) 非常感謝Jackson耐心的服務態度以及对车子了解並用心解釋讓我感动，让我有非常棒的服务 必須給10分评价👍👍👍

Good customer service & Friendly

Very professional clean dealership. Everybody was very helpful and knowledgeable. This is my dealership for all my parts on my Benz.

Scarlett was amazing ! I purchased my car with Scarlett and she helped me make great decisions in the car buying process. She is very friendly, helpful and attentive. The dealership is great as well, very clean and friendly and offered water and snacks. I would highly recommend Scarlett, she followed up with me and made sure my new car fit my needs. I purchased a Acura ILX and she was very knowledgeable about this car as well.

Professional and courteous customer service is the driving force behind business. We’ve been clients with Mercedes Benz of Atlanta Northeast for many years. One of the main reason is because of the exceptional service/professionalism from none other than long time employee Mr. Bobby Waites. We will always drive a Mercedes because of him! Thanks Sir, you are the best! The Bennett’s

Great service!! Christy Hicks is amazing!

My experience at Mercedes Benz was awesome!! Their maintenance is absolutely 💯 All of my needs were met and the people who took care of my needs were incredible 💖

It was just a routine maintenance this time, but there’s a prompt attention on arrival, and staff was very well organized and ready to help. The service advisor Tony Park is by far the best among the ones that I have experienced.

Loved my car! David Phillips went the extra mile to make it happen and make sure I had a good experience during my purchase! Bobby W. took fantastic care of me in service! TK took great care of me in service!

Always an exceptional customer service from the service department, thanks to Tony Park for keeping me updated on the status of my car.

Those guys are the best. , I would recommend. Tara Suarez Mercedes-Benz of Atlanta Northeast service rep is very professional and took care of my every need. I enjoy taking my car there for service. They are the best.

I was in town for just a week and I was able to make a last minute appointment for AC repair!! Jackson was friendly and professional. The service department is well run.

Mr. Jackson is the best....very thoughtful and goes above and beyond to service his clients!

Bobby is always best in his business and he is always there to help his customers. Thank you Bobby for taking care of me and my car as well .

Well done Benz! Good experience, trouble free. Liked the welcome on display when I entered the service center 😀

The customer service is unmatched!!! The staff at this dealership truly go above and beyond for their customers.

Service was excellent. Bobby is always amazing and so helpful. A 10 out of 10.

Excellent service in an emergency situation, our rep TK kept us informed during the entire process

I will tell you Mercedes does an excellent job of giving the customer a good experience. This is the fifth luxury car I have owned and getting it serviced at with approximate time to get it back was priceless. Very professional and courteous customer service.

This trip to Duluth was a little confusing. I discovered what looked to be water stains on the back roof of my vehicle. I called to make an appointment to have this looked at thinking there was some type of leak coming from the sunroof. After getting a loaner which I was thankful for, and Mercedes keeping my car for several days, they came back and said there was nothing wrong! They allegedly did three separate leak checks and even left the vehicle outside in the rain overnight and nothing! I have an extended CPO (which was NOT cheap) and yet it hasn't covered much and is set to expire in Feb 2026! I got charged for labor which was closer to $375.00, but they were able to bring that charge down a little lower for me. At the end I got my car back, same stains still there and they put it back on how the windows must have been left open at some point. Negative, not by me!! My vehicle is kept safely in our garage and even when parked at work or anywhere outdoors, I NEVER leave my windows open, nor has that happened by accident. I will watch this going forward and if these stains become more pronounced, I will be back. I thank you all for trying, but this was definitely a wasted 1.25 hour trip to the dealership each way. Cost me for labor charges AND gas, in a severe thunderstorm to come get my car back that day, because of the time limit also in place to come get the vehicle once the service is finished. My service manager was already gone by the time I got there so wasn't able to ask any questions when the charge I received was higher than what I was told via text. The cashier was NOT friendly at all, either. Cashier may need to reconsider if working there is the right fit for her or not. Everyone else is usually very welcoming and friendly! It said on my work order my car was washed and vacuumed, but it didn't look as such, very lightly, I would have to say. The vehicle windshield looked like it was still dirty and was covered in dried up water spots; the interior rubber mats did not appear clean. I was sadly disappointed this time.

Wonderful experience! We recently had one of our Sprinter vans serviced, we were very impressed with the level of service. Mr. Jackson was incredibly helpful and explained everything clearly. They were able to diagnose the issue quickly and provided a detailed explanation of the repair process. Always very satisfied with their excellent service!

Angela Y. is the best service advisor ever! She listens, understands and does not pressure you to do anything if you can’t. She explains the safety and precautions for any service needed done!

Great experience!

We had a very good experience with Alvin Downer as our sales person. It was such a good experience, that we got a 2nd vehicle from him. He is very knowledgeable and cares about making everything perfect for your new purchase. Eugene in finance made things also very easy to understand and handle, even when there was a system error or something unique had to be done. They both really know their stuff and make the car shopping experience enjoyable.

We have a Class C RV with Mercedes Sprinter chassis. Pulling into this dealership and attempting to park an RV is rather daunting. Once parked, your nerves can relax. Checking in your vehicle for repair is rather straight forward and a little too easy. You find yourself rambling, attempting to provide more details but trust me, they've got it. Immediately after checking in I received a text message from Jackson informing me of the process. He text me regularly and kept me informed of the issue at hand and informed me that the Diesel Particulate Filter (DPF) was on a slight back order from Mercedes and wouldn't arrive for 2 weeks. I informed him that we had an RV trip planned and sites paid for already, leaving in a week's time. They went out of their way to get us a DPF sourced from another dealer in Texas. Once the part arrived, their techs had it installed the next day and we were onsite to pick it up immediately following. Jackson and the Mercedes tech went above and beyond the call of duty and got us on our way to an excellent vacation in the Rockies. Everything is working as designed and zero engine lights. Thanks guys, we shall return...hopefully for scheduled maintenance and not another issue.

I am so thankful for the superior service I received. Bobby Waites, my representative was absolutely the best. He kept me informed about my service from beginning to end. I am a very older person and appreciate the support and guidance he gave me Thanks to everyone!!!

Beautiful building and friendly staff!! Angela is the best Service Advisor I’ve ever had! She is very responsive.

Good experience with no issues. Jackson B is awesome and has been a great help for the last 5 plus years!

Great work

Great service!

As usual…Awesome service! The level of customer service from Bobby and now TK Tim never disappoints!

I have been a customer of Atlanta Classic Cars now called Mercedes Northeast Atlanta for 25 years, from Kathy Ellis to Johanna I have been a customer of Atlanta Classic Cars now called Mercedes Northeast Atlanta for 25 years, from Kathy Ellis to Johanna Ellis and to the current company. I’ve never been disappointed one time, to the current company. From Tony, Roman, to Jack Barron in the maintenance department, who always takes care of my car, current and all the past cars I’ve owned. He never failed to succeed with a five star rating and the first class gentleman. This is why I have been a client with that dealership for that. Same reason from Sales to service always have been second to none in my world of owning a Mercedes-Benz and they will stop for those that are new to this brand, this is the only dealership to go to.

Excellent customer service and service! Don't waste time at BH.

Excellence customer service.

Our experience immediately upon arrival was top tier. Greg Rabideaux was an outstanding salesman and exceeded all expectations. He was knowledgeable, patient, friendly, respectful, responsive and gave his honest feedback/suggestions. We purchased one suv and were so impressed we returned a few hours later to purchase a second. BOTH finance guys were bad ass and worked to get me in the best possible position. The atmosphere was pleasant and everyone was so intentional with speaking/smiling. Greg’s snack drawer was a home run for our daughter and his patience, conversations and attention to detail with her was admirable all while seeing our deals through.

Great car buying experience with Jessie. She was flexible and willing to work on the deal even as we changed multiple parts in order to make it work. Car prices being what they are limits what salespeople can do these days but Jessie did everything within her power to help us get to a deal we are very happy with on a new GLC. One day when prices return to normal I’m confident she’ll find me a sweet deal on a G550! :)

I really had a great experience at mercedes. Jackson was my service advisor. He was great. Got my vehicle in and out in a timely manner.

From the time I got there the staff was so accommodating. I would highly recommend them.

Just bought our 6th car from Atlanta Classis Cars. Our family has purchased over 5 cars from Atlanta Classic Cars for a reason - you won't find a better experience and service. Truly professional and service focused. David Phillips has been a gem to work with and understands how 5 star service should be delivered. He cares about his customers and treats you like family. He protects your investment and delivers on his word. The service staff of Atlanta Classic Cars backs up the sales experience with better than any dealer I know.

Jackson and Sevice guys and girls do great job service my sprinter .

Great attention to details by the entire sales team. Great service department. Really appreciate them taking care of a tire issue on a Saturday. Excellent service and a short wait.

Red carpet VIP service. Our service advisor Christy hicks did an amazing job assisting with our vehicle service. Highly professional and knowledgeable! Truly exceptional service

Went in as a walk in for my tire, I had warranty so it was an easy process! Got me out by end of business as long as you arrive before 2. Katherine was great

I recently had an outstanding experience with the Mercedes-Benz service department and couldn’t be more pleased. From the moment I arrived, the staff was professional, attentive, and genuinely committed to providing top-tier service. They quickly diagnosed the issue with my vehicle and took the time to clearly explain the necessary repairs. What truly stood out was their transparency and efficiency—there were no surprises, and the entire process was smooth from start to finish. Not only did they resolve the issue perfectly, but they also went the extra mile by ensuring my car was cleaned and running like new before returning it to me. I left feeling confident and valued as a customer. If you’re looking for knowledgeable technicians, excellent customer service, and peace of mind, I highly recommend the Mercedes-Benz service department. They truly live up to the luxury brand’s reputation!

I never have to wait Beyond my appointment time, the staff is always courteous and amenable to any requests. They they help make having your car service and enjoyable experience.

Extremely satisfied with the service rendered

They always provide me with Excellent Service. Food and coffee while I wait. They also provide a quiet space for me to work. Love this place I drive an hr plus just to come to this location.

Service completed timely and great customer service.

Thanks for all crew for best service. Always right steps.

Taylor was incredible. Service advisors really make a difference in the experience and she was nothing short of kind, professional, warm and communicative while my car was being worked on for a few days. Give her a raise!!!

Timely

Great support from Bobby Waites the Service Counselor, great guy