Pre-Owned 2018 Mercedes-Benz GLE For Sale Atlanta GA

Excellent service in an emergency situation, our rep TK kept us informed during the entire process

I will tell you Mercedes does an excellent job of giving the customer a good experience. This is the fifth luxury car I have owned and getting it serviced at with approximate time to get it back was priceless. Very professional and courteous customer service.

This trip to Duluth was a little confusing. I discovered what looked to be water stains on the back roof of my vehicle. I called to make an appointment to have this looked at thinking there was some type of leak coming from the sunroof. After getting a loaner which I was thankful for, and Mercedes keeping my car for several days, they came back and said there was nothing wrong! They allegedly did three separate leak checks and even left the vehicle outside in the rain overnight and nothing! I have an extended CPO (which was NOT cheap) and yet it hasn't covered much and is set to expire in Feb 2026! I got charged for labor which was closer to $375.00, but they were able to bring that charge down a little lower for me. At the end I got my car back, same stains still there and they put it back on how the windows must have been left open at some point. Negative, not by me!! My vehicle is kept safely in our garage and even when parked at work or anywhere outdoors, I NEVER leave my windows open, nor has that happened by accident. I will watch this going forward and if these stains become more pronounced, I will be back. I thank you all for trying, but this was definitely a wasted 1.25 hour trip to the dealership each way. Cost me for labor charges AND gas, in a severe thunderstorm to come get my car back that day, because of the time limit also in place to come get the vehicle once the service is finished. My service manager was already gone by the time I got there so wasn't able to ask any questions when the charge I received was higher than what I was told via text. The cashier was NOT friendly at all, either. Cashier may need to reconsider if working there is the right fit for her or not. Everyone else is usually very welcoming and friendly! It said on my work order my car was washed and vacuumed, but it didn't look as such, very lightly, I would have to say. The vehicle windshield looked like it was still dirty and was covered in dried up water spots; the interior rubber mats did not appear clean. I was sadly disappointed this time.

Wonderful experience! We recently had one of our Sprinter vans serviced, we were very impressed with the level of service. Mr. Jackson was incredibly helpful and explained everything clearly. They were able to diagnose the issue quickly and provided a detailed explanation of the repair process. Always very satisfied with their excellent service!

Angela Y. is the best service advisor ever! She listens, understands and does not pressure you to do anything if you can’t. She explains the safety and precautions for any service needed done!

Great experience!

We had a very good experience with Alvin Downer as our sales person. It was such a good experience, that we got a 2nd vehicle from him. He is very knowledgeable and cares about making everything perfect for your new purchase. Eugene in finance made things also very easy to understand and handle, even when there was a system error or something unique had to be done. They both really know their stuff and make the car shopping experience enjoyable.

I’ve had a great experience with Mercedes-Benz of Atlanta Northeast, both when purchasing my vehicle and during regular service visits. When I first bought my car, I worked with Bob Holton—he was fantastic to work with. Bob is a genuinely nice guy and incredibly knowledgeable about cars, which made the buying process smooth and stress-free. Since then, Angela Yeo has been my service advisor, and she has been absolutely wonderful. Angela is always responsive, professional, and goes above and beyond to make sure my car is well taken care of. It’s clear she truly cares about her customers and takes pride in her work. I highly recommend this dealership for both sales and service. The team here is friendly, professional, and truly committed to delivering excellent customer care.

We have a Class C RV with Mercedes Sprinter chassis. Pulling into this dealership and attempting to park an RV is rather daunting. Once parked, your nerves can relax. Checking in your vehicle for repair is rather straight forward and a little too easy. You find yourself rambling, attempting to provide more details but trust me, they've got it. Immediately after checking in I received a text message from Jackson informing me of the process. He text me regularly and kept me informed of the issue at hand and informed me that the Diesel Particulate Filter (DPF) was on a slight back order from Mercedes and wouldn't arrive for 2 weeks. I informed him that we had an RV trip planned and sites paid for already, leaving in a week's time. They went out of their way to get us a DPF sourced from another dealer in Texas. Once the part arrived, their techs had it installed the next day and we were onsite to pick it up immediately following. Jackson and the Mercedes tech went above and beyond the call of duty and got us on our way to an excellent vacation in the Rockies. Everything is working as designed and zero engine lights. Thanks guys, we shall return...hopefully for scheduled maintenance and not another issue.

I am so thankful for the superior service I received. Bobby Waites, my representative was absolutely the best. He kept me informed about my service from beginning to end. I am a very older person and appreciate the support and guidance he gave me Thanks to everyone!!!

Beautiful building and friendly staff!! Angela is the best Service Advisor I’ve ever had! She is very responsive.

Good experience with no issues. Jackson B is awesome and has been a great help for the last 5 plus years!

Great work

Great service!

As usual…Awesome service! The level of customer service from Bobby and now TK Tim never disappoints!

I have been a customer of Atlanta Classic Cars now called Mercedes Northeast Atlanta for 25 years, from Kathy Ellis to Johanna I have been a customer of Atlanta Classic Cars now called Mercedes Northeast Atlanta for 25 years, from Kathy Ellis to Johanna Ellis and to the current company. I’ve never been disappointed one time, to the current company. From Tony, Roman, to Jack Barron in the maintenance department, who always takes care of my car, current and all the past cars I’ve owned. He never failed to succeed with a five star rating and the first class gentleman. This is why I have been a client with that dealership for that. Same reason from Sales to service always have been second to none in my world of owning a Mercedes-Benz and they will stop for those that are new to this brand, this is the only dealership to go to.

Excellent customer service and service! Don't waste time at BH.

Excellence customer service.

Our experience immediately upon arrival was top tier. Greg Rabideaux was an outstanding salesman and exceeded all expectations. He was knowledgeable, patient, friendly, respectful, responsive and gave his honest feedback/suggestions. We purchased one suv and were so impressed we returned a few hours later to purchase a second. BOTH finance guys were bad ass and worked to get me in the best possible position. The atmosphere was pleasant and everyone was so intentional with speaking/smiling. Greg’s snack drawer was a home run for our daughter and his patience, conversations and attention to detail with her was admirable all while seeing our deals through.

Great car buying experience with Jessie. She was flexible and willing to work on the deal even as we changed multiple parts in order to make it work. Car prices being what they are limits what salespeople can do these days but Jessie did everything within her power to help us get to a deal we are very happy with on a new GLC. One day when prices return to normal I’m confident she’ll find me a sweet deal on a G550! :)

I really had a great experience at mercedes. Jackson was my service advisor. He was great. Got my vehicle in and out in a timely manner.

From the time I got there the staff was so accommodating. I would highly recommend them.

Just bought our 6th car from Atlanta Classis Cars. Our family has purchased over 5 cars from Atlanta Classic Cars for a reason - you won't find a better experience and service. Truly professional and service focused. David Phillips has been a gem to work with and understands how 5 star service should be delivered. He cares about his customers and treats you like family. He protects your investment and delivers on his word. The service staff of Atlanta Classic Cars backs up the sales experience with better than any dealer I know.

Jackson and Sevice guys and girls do great job service my sprinter .

Great attention to details by the entire sales team. Great service department. Really appreciate them taking care of a tire issue on a Saturday. Excellent service and a short wait.

Red carpet VIP service. Our service advisor Christy hicks did an amazing job assisting with our vehicle service. Highly professional and knowledgeable! Truly exceptional service

Went in as a walk in for my tire, I had warranty so it was an easy process! Got me out by end of business as long as you arrive before 2. Katherine was great

I recently had an outstanding experience with the Mercedes-Benz service department and couldn’t be more pleased. From the moment I arrived, the staff was professional, attentive, and genuinely committed to providing top-tier service. They quickly diagnosed the issue with my vehicle and took the time to clearly explain the necessary repairs. What truly stood out was their transparency and efficiency—there were no surprises, and the entire process was smooth from start to finish. Not only did they resolve the issue perfectly, but they also went the extra mile by ensuring my car was cleaned and running like new before returning it to me. I left feeling confident and valued as a customer. If you’re looking for knowledgeable technicians, excellent customer service, and peace of mind, I highly recommend the Mercedes-Benz service department. They truly live up to the luxury brand’s reputation!

I never have to wait Beyond my appointment time, the staff is always courteous and amenable to any requests. They they help make having your car service and enjoyable experience.

Extremely satisfied with the service rendered

They always provide me with Excellent Service. Food and coffee while I wait. They also provide a quiet space for me to work. Love this place I drive an hr plus just to come to this location.

Service completed timely and great customer service.

Thanks for all crew for best service. Always right steps.

Taylor was incredible. Service advisors really make a difference in the experience and she was nothing short of kind, professional, warm and communicative while my car was being worked on for a few days. Give her a raise!!!

Timely

Great support from Bobby Waites the Service Counselor, great guy

Angela and Rosh are amazing. Always so helpful! They will go miles for you! Definitely recommended!!!

Today visited with Mrs.Taylor went very well as always. Mrs. Taylor take very good care of her customer. She listen to there concern. She is very nice, kind,caring and gose above for her customers in every way. This is the kind of customer service you wont to have . Thank you for your Great service Mrs. Taylor once again. Truely Mrs. Wells

My service advisor Jim is one of the best service advisors at the dealership. Aslo in the loaner department Mr. Charles will also ensure you are pleased. I really can not say anything bad about this dealership. Amazing staff with great customer service. I have the same awesome treatment every time I go to this place.

Perfect Service 👍

I always love going for my service needs. Boggs road Benz. They take care of you. Thanks Bobby Waites. Angela is awesome too. Yall better get your benz serviced with a smile. I have been going for 5 plus years. I will continue to go. All the Best, C. Copeland

Bobby is a great advisor and always exceeds my expectations. Staff was professional and I was provided great accommodations while waiting for service to be completed.

Very good service. Thank you for kindness during the time.

Angela was great! Excellent customer service!! Thanks Angela!!

Great service , respect all the time

Great service Special thanks to Rosh Browne !such a great guy !

Tara and Josh were the dynamic duo who assisted me today and they were simply amazing. They were very thorough and addressed all of my concerns. I came in for a Service A appt and it took exactly 2 hours as mentioned. I would recommend scheduling morning appointments in order to get in and out, because around 9:30A there was a long line of cars that came. Thanks again Tara and Josh for your committed support!

Came for my B service. I think it’s nuts that i have 17k miles on my car and they think im going to buy new rear tires. Does that not sound insane? Alway, quick service.

Staff was very friendly. We needed a lost key replaced and Jackson helped us coordinate everything needed in getting the new key order started as we had warranty on our keys. We came in on a Sat to get the new key program and although Jackson was off, he coordinated us with another service manager and we got things done without a hitch. Communication was not an issue at all, we got updates through text messages throughout the whole process. Awesome work by the staff at MB and I would highly recommend this place for any service needs.

Excellent service from Jackson Barron. Always is friendly and professional. The loaner car service person, Michael, was very helpful to get the larger car for me. All good and very quick work.

Had a good 2nd year service. People there were very pleasant. The job was done well.

Staff was very friendly and accommodating. They explained everything to me.

I can always depend on Northeast Mercedes to go over and beyond my car care needs utilizing the expertise and friendly customer service.

Great service from Christy Hicks! Christy is always so a pleasure to work with. The entire team provides great customer service .

Easy setup for the appointment and great communication throughout the process. Pleasure to do business with!

World class service a I worked highly recommend this location to have your Benz serviced.

My service was done in a timely matter and it was sitting out front when I got there.

Good

Feed back so good. Highly satisfied. Again I was so glad to be treated as a VIP, as usual.👍

The service department at Mercedes-Benz of Atlanta Northeast is top-notch. The staff is always courteous and goes out of their way to make you feel comfortable from the moment you walk in. They take the time to explain everything clearly and provide a smooth, professional experience. Highly recommended for anyone looking for quality service and a welcoming atmosphere

Very helpful. Irvin & Tim were great !

Dear manager, was driving from Florida, had a steel belt separation on my tires rear tire, which I thought was a front tire called ahead said that I’d have to wait till tomorrow morning. I saw the situation in my transit from Florida to Chicago helped put two new rear tires on went out of their way to help me couldn’t have been more nicer really did a great job between her and the shop foreman I think I was in and out of there in about an hour and a half and got to Chattanooga before the tornadoes hit up near Ringo and stuff so highly highly did a terrific job

Christy makes sure I’m taken care of in a timely manner.

As always, love Mercedes-Benz of Atlanta Northeast. I arrived late, yet they were able to get me in and took care of me and my vehicle. Great service!

This is by far the best Mercedes Benz dealer in North GA. They are very transparent about the services and they meet me with a smile. Great customer service.

Mercedes-Benz of Atlanta Northeast is first class. From the drop off to pick up. My service advisor, Bobby Waite, is a true professional. He is very knowledgeable of the services and explain in detail what service was being performed on my vehicle. Hats off to Bobby and MB of Atlanta Northeast.

I made an appointment to drop off my Mercedez for a cylinder head replacement. Dropped it off May 8, 2025, didn’t receive it until Monday May 19. It took a while but customer service was good, and It was covered under warranty. Taylor Moore was my service agent. She was very pleasant.

We have great experience here. Jacob Hetrick treats us like royalty , understanding what we want and help us start with new vehicles! We love the car and thankfully Jacob! ♥️

Great service got in and out quickly. Service advisor was very friendly.

My wife and I had a wonderful experience and outstanding customer service. This was my first visit for a service AO required service interval.

Jackson Barron always takes good care of us. He helped us with a loaner vehicle and got us through a rough week!

The service is always spectacular and this visit was no exception. My service advisor , Bobby, is thorough and succinct each time I bring in my vehicle. The communication is fabulous and I enjoy working with this dealership despite it being further from my home than two other dealerships . I highly recommend !!

I took my car to Atlanta classic cars on Boggs Road told them what the problem was they knew exactly what I was talking about fix the problem offered me a car to drive while waiting Called me when my car was done did a wonderful job very polite respectful hey no problem at all great job

The service dept. accommodated my tight tight time frame. My “A” car service was completed quickly and accurately.

From vehicle check in to Service Coordinator Jackson they were flatout amazing. Completely exceeded my expectations. Im glad to have found a place like them to be my "home shop"! Thanks again everyone

Service was very expeditious and professional. I definitely recommend.

Christy is great! I have had to take my S580 more times than MB would like for me to share but each visit Christy has exceeded my expectations.

Experience was excellent and took care of my issues in a timely manner!! Thanks Bobby

I visited due to a windshield washer fluid leak, and Angela resolved the issue very well. She is a kind and helpful person who diagnosed and fixed the problem quickly and accurately.

Jacob was a delight to work with. The process was so much easier than our experience shopping at other car dealerships.

Though it’s not my first time, it was a smooth and easy one, done before my estimated time, Robert explained in details all the service my car needed. Happy customer always.

Great service, on time and excellent quality. Thanks for everything. I sent my two MB and the level of the server ce experienced was apart from very consistent exceptional. Thankful for taking care of my vehicles and helping me maximize my time.

Excellent service. I got right in and it was faster than I expected. Great dealership. They have done great work at a fair price, and they advise you of any service issues with your vehicle.

Always a pleasant experience- in and out quickly - put me in a loaner car and I didn’t even have to ask - my advisor Jackson Barron is probably their #1 advisor - & would highly recommend him if you are having issues with your current service center or advisor .

Great customer experience. Car drives great and interior is amazing I’m excited for many years of fine driving. Service Dept was attentive and took care of my needs. !

Bo Planin in sales is fantastic, and everyone in the finance and service dept are great to deal with as well. Good dealership that seems to value relationships with their customers.

Mr. Bobby Waites kept me updated on everything that was happening from beginning to end. Mr. Waites was very available to help me. Mr. Waites followed up with the corporate office in ensuring the credit they gave towards the repairs. I have been faithful in having only Mercedes Benz service my vehicle and they in return showed their appreciation. I am grateful.

Very polite and helpful! Service Advisor Tony Park was wonderful!

They were punctual, professional, and very good with their communication. My first experience with Mercedes of Atlanta Northeast was as good as I expected.

Excellent service

Great customer service from Jackson! Went out of his way to help me with my sprinter RV maintenance. I will be back.

Was very fast and knowledgeable they told me it would be a week but got in done in one day they are the best

Great service!

I live in Florida and was purchasing a GLA for my mother, who lives near Atlanta. Kristin Rivett, Client Care Representative, took care of everything to set up an appointment and test drive for my mother. I would also like to thank Dan Evers, her sales representative, and the rest of the group who helped. I knew she would be in good hands from start to finish; it was a fantastic experience for my mom! Thanks

The service center staff is awesome. From booking the appointment to picking up my car, everyone was professional and courteous!! I will always recommend buying and getting your Mercedes serviced at this location.

I have been using Mercedes-Benz of Atlanta Northeast since I purchased my car in March of 21. I have always felt that I get quite a bit of bang for my buck when I bring my car in for service. My wife has been so impressed with the level of service that I receive, that she, a die hard Honda driver, bought her first Mercedes.

Taylor did an excellent job in handling our scheduled service, she was able to get us in days earlier then we anticipated.

Tony was very nice and helpful with all my questions about my car and the safety recall that I brought it in for. However, I am a little bummed that he said that there are no loaner cars available for me so I will be without a car until tomorrow afternoon. I will also have to find my own ride back to Mercedes tomorrow, it will not be compensated. It sucks because loaner vehicles should be a courtesy since my car will need to stay here. All in all the whole process took a bit over an hour, most of my time was spent waiting for my Uber and waiting to talk to an associate. I used to drive a Tesla and whenever I had a repair or service scheduled, I was always given a loaner car besides one instance in which they paid for my Uber and also gave me an additional $100 Uber voucher which was enough to get me through the 1.5 days without a car. Mercedes should be able to match this as a courtesy, I wouldn’t really expect less from a luxury car brand as so. Other than that, everything else was wonderful and the people I talked to were very kind and knowledgeable.

I had my car serviced at his dealership and was extremely impressed. All the staffs were friendly, and the service was done quickly and perfectly.