Great people, excellent service, and comfortable waiting facilities. I've been with this dealership for over 23yrs., through the change of location, ownership, and retirements. I had the same service manager and machanic/technician for 19yrs. Both were professional and knowledgeable about the my vehicles and provided exceptional customer service. They were like family. Both have moved on and now. I have another service manager and she (Christy Hicks) is "first class". She's very professional and customer service oriented. Christy ensures that my vehicles are provided the proper service and care. If you're looking for MB service facility, I recommend this one.
Again Mercedes Benz came through with the service and repair, they were extremely thorough and fast, I had my truck back in a couple days which is awesome! Thank you Christy Hicks nuff respect!
Christy and the technicians did a great work fixing the electronic issues in the Sprinter. Thanks for a friendly and smooth communication!!
Christy is awesome.. She is always responsive and addresses all of our service needs/questions.
Christy is awesome. . She is always responsive and addresses all of our service needs/questions.
Mercedes-Benz of Atlanta Northeast is beyond five star dealership. We have had excellent experience in purchasing a vehicle from here (Hope to buy another one again from here)... but it's not just sales. The service department is what stands out about this dealership. I am very glad to deal with Christy Hicks. Her professionalism is untouchable. She is a very strong asset to this dealership making sure she delivers on update status and getting the car back to you on time/even prior to suggested time. Thank you Christy for all your help.
The service team is great. I had a great experience with Tara Suarez, Jackson Barron, Taylor Moore and Christy Hicks. They continue to impress me with service.
3/27/26 Angela my service advisor is ALWAYS so helpful in taking care of large and small issues! I was in and out quickly with my Service A! My car was nice and clean, pollen free when I left! Grateful for Mercedes Benz Atlanta Northeast and for Angela! Another Great Experience with Angela at Mercedes - Benz Atlanta Northeast!!! She made sure my car and tires were in tiptop shape before I pulled off!!! Another superb loaner car too!!! I THANK GOD for Merced Benz Atlanta Northeast!!! It was so good to see Christi and Charles again too!!! PRAISE THE LORD!!! My experience at Mercedes-Benz of Atlanta Northeast was Top-Notch! I was greeted immediately by a lovely staff member. I walked in to see my Service Advisor, Jim Major. He got my car on the way for evaluation. Then he got me an office to work in while I waited to see what needed to be fixed. The receptionist was sweet to talk to me, and Service Advisor, Christy Hicks was a jewel also! She ALWAYS says Hello to me! Their coffee is WONDERFUL too! It wasn’t long at all before Jim knew what was wrong and then quickly set up for me to take a loaner car home until my car was serviced! It was a beautiful sedan! The guys in the loaner department even listened to my joke! I was worried about my pocketbook, but Jim made sure I got the best price! After I got my car back, I felt like it had been given rejuvenation extraordinaire!!! I got all new brake pads, rotors, two front tires, alignment, and new windshield wipers! Jim is ALWAYS looking out for his customers!!! Everyone did a great job today at Mercedes-Benz of Atlanta Northeast! You can’t go wrong with Mercedes-Benz Atlanta Northeast!!! I feel so safe and secure in my Mercedes Benz!!!
Mercedes Benz of Atlanta northeast has served me well. My advisor Christy Hicks has never failed to understand that as vehicle owners, we’d rather not be in the service department. It’s her attitude that brings me back. And now I have been helped by an experienced master technician named Drew. He patiently explained and demonstrated to me what was happening to my vehicle, and then noticed something was just 2mm off, and promptly had it fixed. Not many people have that kind of an “eye”! The dealership is fortunate to have compassionate leaders in their midst.
Christy Hicks did an excellent job as always. She works hard and always has a smile on her face. I went in there without an appointment to get my side rearview mirror fixed. She ordered the part I needed and two days later it was on my car snd my mirror fixed.
My Service advisor was Christy Hicks. She was awesome. If you need service from Mercedes-Benz of Atlanta Northeast, I recommend asking for Christy as your service advisor.
Everyone was top notched there. My Service advisor Christy Hicks, was superb!!
I appreciate Christy, we’re taking care of my dad‘s car including installing new tires and completing their alignment. She did an amazing job of having the service people vacuum and wash the car. I appreciate her thorough detail and helping me set up the loaner car and get the car done before my parents come back to the states. Again, thank you so much, Christy for a great service you provide to me.
Christy Hicks was amazing as my service rep. She made the experience bearable having to spend more than I anticipated. I was given a new loaner vehicle while mine was being serviced. I always enjoy having a snack during my visit. % good experience.
I recently had my car in service with MB of Atlanta North East. I have consistently relied on their service department for maintenance and repairs and have always valued the professionalism, responsiveness, and care demonstrated by their service team(Specially Christy Hicks and Angela). My car was in for a complicated issue that required the service team to collaborate with MB engineering team and took several days to resolve the issue. Throughout the entire process, Christy Hicks demonstrated an exceptional level of ownership, professionalism, and empathy. She kept me informed every single day with clear, thoughtful updates, and she took the time to ensure I understood both the progress and the challenges involved. That consistency and transparency made an incredibly difficult situation far more manageable. What truly distinguished her was the way she handled my concerns with genuine care. She acknowledged my frustration, treated it with respect, and never made me feel like just another case in the system. Arranging a loaner for me at the last minute—especially in the middle of a shortage—was above and beyond, and it spoke volumes about her commitment to doing right by your customers. I would highly recommend this dealership for your service needs.
Christy Hicks was my Service Advisor. Excellent experience with her when I brought my car in for service on 01/19/2026. Always knowledgeable & gives good advice every time I come in for service. Thanks Christy!
I was thoroughly pleased with the service that was provided this week and for the exceptional customer service by Christy Hicks!
I contacted Mercedes Benz Northeast after finding out about an extended warranty on my car. I was transferred to Christy who was amazing! She was extremely helpful and knowledgeable. She also recommended additional resources that I wasn’t aware of that saved me time and money. I would recommend Christy and the Mercedes Benz Northeast to anyone who needs service done on their vehicle.
I contacted Mercedes Benz Northeast after finding out about an extended warranty on my car. I was transferred to Christy who was amazing! She was extremely helpful and knowledgeable. She also recommended additional resources that I wasn’t aware of that saved me time and money. I would recommend Christy and the Mercedes Benz Northeast to anyone who needs service done on their vehicle.
Christy was awesome! From start to finish he provided great customer service.
Christy Hicks is a great advisor to deal with. She is very knowledgeable and helpful.
Everything was excellent. Christy went out of her way to insure I was accommodated in every way possible!
The staff is always considerate of your time and Christy provided great recommendations for service.
Another Great Experience with Angela at Mercedes - Benz Atlanta Northeast!!! She made sure my car and tires were in tiptop shape before I pulled off!!! Another superb loaner car too!!! I THANK GOD for Merced Benz Atlanta Northeast!!! It was so good to see Christi and Charles again too!!! PRAISE THE LORD!!! My experience at Mercedes-Benz of Atlanta Northeast was Top-Notch! I was greeted immediately by a lovely staff member. I walked in to see my Service Advisor, Jim Major. He got my car on the way for evaluation. Then he got me an office to work in while I waited to see what needed to be fixed. The receptionist was sweet to talk to me, and Service Advisor, Christy Hicks was a jewel also! She ALWAYS says Hello to me! Their coffee is WONDERFUL too! It wasn’t long at all before Jim knew what was wrong and then quickly set up for me to take a loaner car home until my car was serviced! It was a beautiful sedan! The guys in the loaner department even listened to my joke! I was worried about my pocketbook, but Jim made sure I got the best price! After I got my car back, I felt like it had been given rejuvenation extraordinaire!!! I got all new brake pads, rotors, two front tires, alignment, and new windshield wipers! Jim is ALWAYS looking out for his customers!!! Everyone did a great job today at Mercedes-Benz of Atlanta Northeast! You can’t go wrong with Mercedes-Benz Atlanta Northeast!!! I feel so safe and secure in my Mercedes Benz!!!
Excellent service at Mercedes-Benz! Sir and especially Christy were absolutely amazing. Christy went above and beyond with her customer service — truly the best! Because of her professionalism, kindness, and the way she took care of everything, I would love to come back and give even more business. Highly recommended!
We had a nail it the tire and took it in. They took care of us really fast. Thank you to our service advisor Christy and the service team. Excellent work!!!
Prompt and efficient service. My representative Christy Hivks was awesome.
Except service adviser all other service very poor Although I had appointmen took 1hr till I inquier Christy came as rescue me. She is great .If I ever bring my car again may have think find onther deler.
Christy Hicks is my service adviser and the transaction was smooth and easy
Whenever I need to visit the service department, like most people I'm not excited about it; however, Christy made my experience as smooth and painless as possible. My wait time was slightly over two hours. During this period, Christy offered me a ride service after I mentioned that I had to return to work, which I appreciated. However, due to the long commute from my home and workplace to this location, I chose to remain on site. While waiting, I was provided with complimentary snacks, which were surprisingly good, as well as access to a quiet work area equipped with Wi-Fi, which proved extremely beneficial. I have visited this location several times, but this was my first occasion working with Christy. I found her service and professionalism to be commendable.
Let me tell you how amazing Christy Hicks is in the service department! I literally drive 30 minutes past my local Mercedes-Benz every time to this specific location because she's the only one I trust with my vehicles. She has great communication, quick turnaround, she's knowledgeable and definitely goes above and beyond when it comes to service. Also the dealership is beautiful, complete with a fitness facility, complementary snacks and plenty of waiting area space complete with Wi-Fi so you can work if you want to. But again the highlight of my trips to the dealership is always Christy. Someone needs to give her a raise, she's the best!
Thank you Christy for caring. Being a single woman and not having a lot of support is very stressful. You made this transition easy for me you. Thank you for the Uber ride.
Christy always takes great care of me and my car needs. She is awesome!
Five stars! Christy Hicks at Mercedes-Benz Northeast Atlanta delivers exceptional customer service. I brought my GLC in for a software issue, and she took over immediately-no wait, no hassle. She explained the repair process clearly, kept me updated every step, and had my car ready ahead of schedule. Her friendly, no-nonsense approach made a stressful situation feel like a breeze. Even threw in a complimentary wash! If you need service done right, Christy's your go-to.
Christy is wonderful. I’m so glad that she is my service representative. Will continue to use Mercedes-Benz of Atlanta NE for all my service needs.
Mercedes Benz of Atlanta northeast has served me well. My advisor Christy Hicks has never failed to understand that as vehicle owners, we’d rather not be in the service department. It’s her attitude that brings me back. The dealership is fortunate to have a compassionate leader in their midst.
Very respectful team! Would recommend Mercedes-Benz of ATL NE for all your Benz needs. Special thanks to Christy H.❤️
Christy is the best advisors, she’s very helpful and pleasant to work with.
Great customer service. Friendly and professional. Christy Hicks is extremely helpful and a trusted adviser
Christy is professional,knowledgable, friendly and honest. By far the best advisor at this dealership. Always happy to help and takes the time to listen to any concerns. She informs you of potential problems,but never pressures you into getting repairs. I'm happy that she came back!
Christy is professional,knowledgable, friendly and honest. By far the best advisor at this dealership. Always happy to help and takes the time to listen to any concerns. She informs you of potential problems,but never pressures you into getting repairs. I'm happy that she came back!
I needed work done, and it could not be completed that day. My service rep, Christy Hicks, made SURE I was able to get a beautiful loaner so that I could get the work done the next day without inconveniencing me. I have been working with Christy for a number of years, and she is the very best!
Christy Hicks, Service Advisor, was a pleasure to work with. From Micheal in the loaner car service to Christy, they all kept me updated.
Christy Hicks, Service Advisor, was a pleasure to work with. From Micheal in the loaner car service to Christy, they all kept me updated.
Mercedes-Benz of Atlanta NE does a great job on our 2015 E350. Good service. In and out. Service Advisor Christy Hicks is the best!
Christy Hicks, my service advisor is the best! She always gets my car in and goes above and beyond to make my service appointment a happy experience.
Christy Hicks and Sir Charles Freeman and his team was awesome. They took time to assist my mother and resolve matters with my mom's car and loaner car. Everyone keep up the amazing work.
I have had three Mercedes’ since 2016 and had them serviced at different dealerships. I must say Atlanta Northeast is by far the best when it comes to SERVICE. It was times I have driven from Chattanooga just to get my car serviced at this location. Christy Hicks was my service advisor and she is AWESOME. Even the car loaner manager was great he made a loaner car for me and others waiting. Just EXCELLENT service from everyone there from the CASHIER to the service reps checking my car in for repairs.
CHRISTY HICKS IS A GREAT CUSTOMER SERVICE REP. The dealership is a good place to do business. I highly recommend
Great customer service. I was welcomed immediately when entering the service bay. Easy drop off. My service advisor, Christy Hicks, is always positive and willing to explain in great detail the work being done and answers any questions I have.
Excellent customer service! Christy Hicks is wonderful and is a great communicator.
Christy Hicks was awesome as well as the gentleman who checked me in.
Review for Mercedes-Benz Service Team: Every time I come here, the service is amazing! Angela is my service provider, and honestly, I consider her family at this point—LOL. She’s attentive, kind, and always goes the extra mile. The entire team is top-tier. Sherrod in the loaner department always makes sure I’m taken care of, no matter what. And when Angela isn’t available, Christy steps in without missing a beat. Everyone is genuinely helpful and truly cares. I don’t just love Mercedes for the cars—I love it because of this team. They’ve definitely got a for-lifer in me!
My service advisor Christy was very helpful and nice through out the whole process. And i recommend this specific dealership for all Mercedes needs
Had a great experience with the service department at Mercedes-Benz of Atlanta in Duluth. Christy Hicks was amazing, kept me updated every step of the way and made the whole process smooth and stress-free. Five-star service all around. Highly recommend!
Excellent customer service. Christy kept the communication prompt and clean.
Christy is attentive to my needs, keeps track of my car's progress in the shop, and keeps me informed. I highly recommend having Christy as your service manager.
Christy is attentive to my needs, keeps track of my car's progress in the shop, and keeps me informed. I highly recommend having Christy as your service manager.
Red carpet VIP service. Our service advisor Christy hicks did an amazing job assisting with our vehicle service. Highly professional and knowledgeable! Truly exceptional service
Great service from Christy Hicks! Christy is always so a pleasure to work with. The entire team provides great customer service .
Christy is great! I have had to take my S580 more times than MB would like for me to share but each visit Christy has exceeded my expectations.
My husband and I are very satisfied with the excellent customer service that Christy Hicks provides each time we turn our cars in for service. Everything always gets done right and our cars still look brand new. We’ve been Mercedes Benz customer for more than 20 years and Christy has been our service provider the whole time. We recommend everyone select Christy as their service provider.
My husband and I are very satisfied with the excellent customer service that Christy Hicks provides each time we turn our cars in for service. Everything always gets done right and our cars still look brand new. We’ve been Mercedes Benz customer for more than 20 years and Christy has been our service provider the whole time. We recommend everyone select Christy as their service provider.
Christy is my car advisor for this dealership. I love to recommend her cuz she did an amazing job for taking care of my car services. If you are thinking to get services here, you know who to find !!! Thanks Christy…
Mrs Christy Hicks, is my long term friend. I first started off 15 years ago with her and she has always been phenomenal.Always kind and professional, she is one of the staples of Mercedes.. The fact that shes mastered the art of “ Superior Customer Service” is something you have to be born with. To go beyond and above for every client, you can’t be disingenuous with that level of care. I truly value the long term relationship with Ms. Christy Hicks.
From a service perspective of “keeping it real” Christy Hicks, is genuine and has a service mentality in her heart. I had a horrible situation with my car, she was easily the most empathic person I dealt with.
From a service perspective of “keeping it real” Christy Hicks, is genuine and has a service mentality in her heart. I had a horrible situation with my car, she was easily the most empathic person I dealt with.
My service experience with Christy was excellent. My car was completed in a few days. She was very professional and accommodating. Please continue to show this high level of excellence.
Christy and Team did an excellent job of handling my car servicing needs. Always top notch!
I will drive the distance from Buckhead to this dealership! The car buying process was seamless! No hard pressure! The first service was outstanding! Christy Hicks in service was smart, kind, and helpful! 1st woman service advisor I’ve ever had, better than any man. (Sorry men) I like everyone at this dealership! Smiles and nice and they want to help!
I will drive the distance from Buckhead to this dealership! The car buying process was seamless! No hard pressure! The first service was outstanding! Christy Hicks in service was smart, kind, and helpful! 1st woman service advisor I’ve ever had, better than any man. (Sorry men) I like everyone at this dealership! Smiles and nice and they want to help!
Christy Hicks at Mercedes Benz of Atlanta is a wonderful service advisor!!! She goes out of her way to have your Mercedes serviced with skill, speed and top-notch expertise! She saved me $500.00 too! She’s a God send! She has also become a good friend! Thank you Lord for Mercedez Benz of Atlanta, Christy and all of the sweet young men that work there!
Christy Hicks at Mercedes Benz of Atlanta is a wonderful service advisor!!! She goes out of her way to have your Mercedes serviced with skill, speed and top-notch expertise! She saved me $500.00 too! She’s a God send! She has also become a good friend! Thank you Lord for Mercedez Benz of Atlanta, Christy and all of the sweet young men that work there!
Christy was wonderful and took really good care of me. Everyone there is friendly and very professional. I really like using this location for all my Mercedes car needs.
Christy Hicks did a great job helping me. She always goes above and beyond to make my experience 5-stars. When you come in, make sure to ask for her!
Professional and courteous service. Christy was great to work with. She kept me informed at every step of the process. Cheers
Christy Hicks is an excellent employee and I have only positive feedback! Christy is very professional as well as personal in her dealings with her clients! I highly recommend her for any award or promotion.
The service department is five stars! Christy is extremely knowledgeable and has superior customer service.
Jesse did a fabulous job of making my purchase easy and smooth. Jesse and Noah were kind enough to come to my home to connect my garage door opener to the vehicle and continue my technology training. Service above and beyond what is expected. Today I had a routine service done. As always Christy Hicks did an outstanding job of getting me, communicating issues and getting me out. Christy has managed our service needs for many years. She is knowledgeable, efficient and always courteous.
Christy Hicks was amazing, she took my vehicle in without appt @ 3:00pm & was able to reprogram driver,s headlight within 1 hour time along with showing me video of fauty wiring. I would definely reccomend for knowledge & customer service.
Very pleased with the customer service and service maintenance. Everyone that I have come in contact with at the service dept has been friendly and helpful specially Christy Hicks. She's very responsive and answers all my questions. I will continue to take my car to MB of Atlanta Northeast.
Christy Hicks is very responsive to phone messages and texts. She focuses on resolving client issues, always exceeding my expectations.
Great customer service. Specifically Christy Hicks. I was provided private workspace (and snacks) while I waited.
Another great expedience with Christy H at MB . This one was the most complicated I have ever dealt with as result of having MB having to correct collision shops (insurance claim) mistakes over a 4 month ordeal. Communication was solid and my vehicle is operating T the expected performance level again.
Christy was so kind from beginning to end. Really all of the staff were kind and polite. My car was fixed promptly and the loaner department even called when I forgot my keys in the loaner! The outside guys were really nice and sweet as well. Top notch service! Thank you all!!
My service rep (FOR LIFE!) is Christy Hicks, and she is EXCELLENT! She took care of every aspect of my Service A appointment on Jan. 20, 2025. She secured a loaner to ensure I didn’t miss a beat with any of my clients (as a Broker/Realtor, I have stay mobile). I was sitting in her office within 5 minutes of arriving, and she had me out the door in no time (after grabbing my complimentary snacks of course). When I arrived to pick up my truck it was after 6pm, so, of course, Christy had gone home for the day. The receptionist (I wish I would have gotten her name) assisted me and was attentive enough to notice how much I was struggling to kept all my belongings together. She offered me this cute bag, which was super helpful. I dropped all of my loose items inside, paid for my service, and was on my merry way. I received my vehicle back clean and freshly vacuumed. I love the efficiency and high level of customer service. Thank you, again, for another positive experience!
Always nice and friendly great atmosphere and snacks Christy is the best Always looks out for the customer Shout out to my sales lady Scarlett
Always nice and friendly great atmosphere and snacks Christy is the best Always looks out for the customer Shout out to my sales lady Scarlett
My service advisor, Christy Hicks is the best and I trust her. Christy is professional, knowledgeable, friendly and efficient. I wouldn’t have my vehicle serviced anywhere other than MB of Atlanta Northeast.
My service advisor, Christy Hicks is the best and I trust her. Christy is professional, knowledgeable, friendly and efficient. I wouldn’t have my vehicle serviced anywhere other than MB of Atlanta Northeast.
Awesome customer service. From start to finish. Christy Hivks was awesome to work with.Terrific experience!
Christy Hicks is the best advisor to go to. She’s understand peoples and solve the problems with the cars and have the best customer service that I’ve dealt with Mercedes-Benz of Atlanta Northeast is the best service.
Christy Hicks is the best advisor to go to. She’s understand peoples and solve the problems with the cars and have the best customer service that I’ve dealt with Mercedes-Benz of Atlanta Northeast is the best service.
Service advisor is outstanding and the service experience gives me confidence. Christy is great and is customer-centic.
Service advisor is outstanding and the service experience gives me confidence. Christy is great and is customer-centic.
Thank you to Christy Hicks for always being so kind, and professional. I am always pleased with the service I receive . Thank you all once again for a wonderful experience.
Thank you to Christy Hicks for always being so kind, and professional. I am always pleased with the service I receive . Thank you all once again for a wonderful experience.
Best dealership around, hands-down! I service representative. Cristy is always on top of everything that my vehicle needs. Highly recommend the dealership and Christy .
I highly recommend the Mercedes-Benz Northeast dealer. Because, I recently took my car to this dealership for service, and the servise adviser, Ms. I was treated very well through Christy Hicks, and this dealer did a good job fixing it. Therefore, I would like to leave the best feedback.
Christy Hicks was my Service Advisor/Representative and she is Awesome. Very professional and extremely personable. And Drew in Services was also Awesome and a pleasure to work with. I would highly recommend this location and ask for Christy Hicks for your Service Advisor.
Christy Hicks was my Service Advisor/Representative and she is Awesome. Very professional and extremely personable. And Drew in Services was also Awesome and a pleasure to work with. I would highly recommend this location and ask for Christy Hicks for your Service Advisor.
It was very nice services.I did not expected to be fixed little dent on my car, but it was an amazingly looks like a new. Christy was very nice and helpful. Really appreciate it.
Christy was great, very responsive. Many thanks for her special service. Thank you very much.
Christy was great, very responsive. Many thanks for her special service. Thank you very much.
I have been taking my car to this dealer for past 10 years. Service is always very good. My service advisor Christy Hicks is amazing! They always have been able to accommodate my schedule and requests.
I have been taking my car to this dealer for past 10 years. Service is always very good. My service advisor Christy Hicks is amazing! They always have been able to accommodate my schedule and requests.
Mercedes Benz of north Atlanta north east is an excellent place to buy you car and also use the service department. The service advisor Christy Hicks is amazing she goes above and beyond to make you feel comfortable and addresses any of your concern. I would highly recommend this dealership. Eddy Haarl
Mercedes Benz of north Atlanta north east is an excellent place to buy you car and also use the service department. The service advisor Christy Hicks is amazing she goes above and beyond to make you feel comfortable and addresses any of your concern. I would highly recommend this dealership. Eddy Haarl
After having my convertible liner replaced, I noticed some white on my blue top. Christy Hicks my service representative quickly got the Manager who then got the detail guy Pat Allen. At no fault of their own, but mine they helped to resolve my issue with my convertible top. I learned a valuable lesson that day. However, more importantly they were absolutely awesome and wouldn't accept a dime. I truly am appreciative. They have earned my business and respect!!! Thanks again!!! Latrisha
After having my convertible liner replaced, I noticed some white on my blue top. Christy Hicks my service representative quickly got the Manager who then got the detail guy Pat Allen. At no fault of their own, but mine they helped to resolve my issue with my convertible top. I learned a valuable lesson that day. However, more importantly they were absolutely awesome and wouldn't accept a dime. I truly am appreciative. They have earned my business and respect!!! Thanks again!!! Latrisha
Christy Hicks was very friendly and helpful answered all my questions and a very pleasant lady
Christy Hicks was very friendly and helpful answered all my questions and a very pleasant lady
Christy and Brandon in service always go that extra mile to make my service experience a pleasure!!! Ask fo Christy when you have service needs.
Christy and Brandon in service always go that extra mile to make my service experience a pleasure!!! Ask fo Christy when you have service needs.