Charles Kleinschnitz

Thank you Charles and Greg for everything you did for me I really appreciate it...the car is beautiful

Stephen was as good as they come. He answered every question thoroughly, had the car fully prepared and ready to show, and walked us through the financing process with clarity and efficiency—always respecting our time. When everything comes together like that, the car sells itself. My wife and I couldn’t have asked for a more professional or knowledgeable sales representative. My only regret is that we didn’t go straight to Stephen when we started our car-buying process. Levi Lewis in Finance and Charles Kleinschnitz in Sales Management rounded out this 5-star team.

Stephen was as good as they come. He answered every question thoroughly, had the car fully prepared and ready to show, and walked us through the financing process with clarity and efficiency—always respecting our time. When everything comes together like that, the car sells itself. My wife and I couldn’t have asked for a more professional or knowledgeable sales representative. My only regret is that we didn’t go straight to Stephen when we started our car-buying process. Levi Lewis in Finance and Charles Kleinschnitz in Sales Management rounded out this 5-star team.

Exceptional Service That Creates Loyal Customers I have been servicing my vehicle at Mercedes-Benz of Northeast Georgia for over four years, and the level of care and professionalism I’ve consistently received from both the Service Department and the Loaner Department is truly unmatched. Throughout the years, I have worked closely with Christy and Angela, and both women have been nothing short of exceptional. Every interaction has been honest, respectful, caring, and highly professional. They take the time to listen, explain, and genuinely understand customer concerns, which builds a level of trust that is rare to find. Whenever I’ve needed a loaner vehicle, Charles, Sherrod, and Mike have always made me feel like a VIP. Their warm welcomes, professionalism, and attention to detail make what could be an inconvenient situation feel seamless and stress-free. During a very difficult time over the holidays, I experienced the total loss of my vehicle of over seven years due to a road hazard. It was overwhelming, and I needed time to process and decide on my next steps. When I walked into the dealership and told Angela that my car was in bad shape, she immediately empathized with me and expressed genuine concern that I was dealing with this during the holidays. She assured me that the service department would have answers for me within 24 hours—and they delivered exactly as promised. Angela personally escorted me to the loaner department, where Charles greeted me with a warm smile and professional demeanor. That moment truly highlighted Angela’s value to the service department and the importance of having outstanding, knowledgeable, and compassionate service professionals who truly understand their customers. The bottom line is this: Mercedes-Benz is my favorite car of all cars, and I proudly consider myself a “Benz chic.” But that loyalty isn’t just because of luxury, design, or technology. It’s because of the service. The care these vehicles receive is what makes them resilient, reliable, and long-lasting. The service department is what keeps customers, and having exceptional service advisors like Angela is what keeps me loyal. RIP to my beloved 2018 GLA 250 (“Benzie”) with 153,000 miles—still purring like a kitten with zero issues until that unfortunate road hazard. Thank you, Mercedes-Benz of Northeast Georgia, for taking such great care of both your customers and your vehicles.

I wanted to express my heartfelt appreciation for the Sales Manager, Mr Charles Kleinschnitz’s exceptional service and expertise at Mercedes Dealership. His dedication to making sure that my needs were met was truly impressive. Thank you, Mr Charles for an outstanding service!

My service advisor Mrs. Hicks is one of the best service advisors at the dealership. Aslo in the loaner department Mr. Charles will also ensure you are pleased. I really can not say anything bad about this dealership. Amazing staff with great customer service. I have the same awesome treatment every time I go to this place.

I am a carrier, arrived quickly, picked up the keys quickly, left quickly, not a second of my time was wasted waiting for anything, thank you Charles Kleinsvhnitz

My service advisor Jim is one of the best service advisors at the dealership. Aslo in the loaner department Mr. Charles will also ensure you are pleased. I really can not say anything bad about this dealership. Amazing staff with great customer service. I have the same awesome treatment every time I go to this place.

I could not have had a more seamless experience with getting into my first Mercedes Benz. The sales professionals were amazing. David, Dustin, and Charles were pleasant, experienced, and super helpful with the process. From start to finish all the employees that helped along the way were just great. I highly recommend this dealership if you are ready to get into a Mercedes. Thank you!

My sales agent Alvin D is knowledgeable, patient, transparent, not pushy, listens to my needs, works hard to find the best deal, and makes the car buying process smooth and enjoyable, ensuring I feel confident and comfortable with my purchase; essentially, someone who prioritizes customer satisfaction above all else. This is my third brand new luxury AMG suv and multiple other vehicles. I would not trade my sales man. Thanks to the manager Charles and Eugene for sealing the deal.

Once again a pleasure being a customer at Mercedes-Benz of Atlanta Northeast. Service advisor, Jim Major quickly got my car in and out. Now my AC works luxuriously! He and Charles in the loaner dept., got me another SWEET RIDE!!! I am SO BLESSED to be cared for at MERCEDES-BENZ of Atlanta Northeast! PRAISE THE LORD!!!❤️ THANK YOU JESUS!!! HALLELUJAH!!!

Once again a pleasure being a customer at Mercedes-Benz of Atlanta Northeast. Service advisor, Jim Major quickly got my car in and out. Now my AC works luxuriously! He and Charles in the loaner dept., got me another SWEET RIDE!!! I am SO BLESSED to be cared for at MERCEDES-BENZ of Atlanta Northeast! PRAISE THE LORD!!!❤️ THANK YOU JESUS!!! HALLELUJAH!!!

My 4th car from this dealership. They always exceed my expectations. Hats off to Bob, Toussant, Charles and the entire staff

My 4th car from this dealership. They always exceed my expectations. Hats off to Bob, Toussant, Charles and the entire staff

Finn did an excellent job in helping us find our new Mercedes. I would highly recommend reaching out to Finn to help you out with you vehicle needs. Charles also was very helpful. The entire staff was very responsive from start to finish. This was the best experience that I had ever had purchasing a vehicle.

Finn did an excellent job in helping us find our new Mercedes. I would highly recommend reaching out to Finn to help you out with you vehicle needs. Charles also was very helpful. The entire staff was very responsive from start to finish. This was the best experience that I had ever had purchasing a vehicle.

I had a wonderful buying experience with Finn and Charles on our 2021 S Class. Everything was done first class from start to finish. I highly recommend Mercedes Benz of Atlanta Northeast. Easily my best experience buying a Mercedes.

I had a wonderful buying experience with Finn and Charles on our 2021 S Class. Everything was done first class from start to finish. I highly recommend Mercedes Benz of Atlanta Northeast. Easily my best experience buying a Mercedes.

Finn was absolutely wonderful to work with.We feel very Finn was absolutely wonderful to work with. We feel very fortunate to have been able to have him as our salesperson. He went above and beyond for us. He called and texted info even in his days off. Also I’d like to let you know that Charles K was also a blessing to have in our corner. What fabulous men who LOVE Mercedes Benz!