Dealership FAQs | Duluth GA
Frequently Asked Questions at Mercedes-Benz of Atlanta Northeast in Duluth, GA
If you’re searching for the perfect dealership to help you realize your automotive needs while also providing the customer service you deserve, then you’ve come to the right place. Our dedicated team here at Mercedes-Benz of Atlanta Northeast is eager to assist you throughout the car-buying process. We also understand that when it comes to purchasing a new or pre-owned vehicle from a dealership, you’re going to have questions about the process. But fret not: Below you will find several frequently asked questions about our sales, finance and parts and service departments and how we can help you along the way to make your next purchase seamless.
Sales FAQs
What are some of the benefits of buying a new model?
What are some of the benefits of buying a used car?
What are the benefits of driving a hybrid or all-electric vehicle?
When you choose an electrified vehicle, like a hybrid, plug-in hybrid or all-electric model, you'll be doing yourself (and the environment) a big favor. Not only will you be making a sustainable choice for the earth, but you'll spare yourself the time and money spent at a gas station. While many models still require recharging, their enviable battery range allows them to make fewer stops when out and about. Upgrade to an all-electric Mercedes-EQ and never spend another dime on costly engine services, like oil changes. Select hybrid, plug-in hybrid and all-electric vehicles also qualify for federal and state tax incentives. Find out if yours is eligible at the Alternative Fuels Data Center's website today.
Finance FAQs
What is your financing process like?
Here at Mercedes-Benz of Atlanta Northeast, we can guarantee our financing process won't look like piles of paperwork and hours spent negotiating tedious details in a cold office. You can go through the majority of the process yourself online, in the comfort of your home. It’s simple to select the model you desire, apply for financing, value your trade and more. It's our goal to make financing a gorgeous new Mercedes-Benz or quality pre-owned model as stress-free as possible. To get started, view our inventories online or apply for pre-approval today.
What if my credit score isn't great?
If your credit score is less than ideal, don't worry. Our finance experts would love to work with you. We've helped thousands of customers drive home in a model they love with reasonable terms, even when those customers weren't confident about their credit score initially. Don't hesitate to contact us with any questions — we'd love to personalize your payment to your budget and lifestyle.
How do I know that I’m getting a good offer?
Oh, that's easy. Since you're doing business with Mercedes-Benz of Atlanta Northeast, you can always be confident in your final price. We offer monthly new and pre-owned vehicle specials that many models qualify for, so it’s likely that the one you love can be tailored down in price. Our finance experts also consistently offer competitive rates, so if you're thinking about going with another dealership or lender, we hope you reconsider. See how much your trade is worth, then we will place its value toward your new model purchase or lease. Plus, since Kelley Blue Book® and Edmunds give an unbiased value range for most vehicles online, you can check our prices against theirs.
Service & Parts FAQs
Why should I bring my car to a dealership for service?
If you own a vehicle as luxurious and high-end as a Mercedes-Benz, it wouldn't make sense to bring your model to just any local repair shop. Our technicians at the Mercedes-Benz of Atlanta Northeast Service Department are specialized in the Mercedes-Benz brand, making them highly trained and knowledgeable in every detail of your model. We only use genuine OEM parts when a replacement is needed, which will honor your model's warranty if it's a qualified repair. It's also easy to conveniently schedule your vehicle's service appointment online at our service center, where we provide complimentary massages, a shuttle service, a private work space and more.
How often should I have my vehicle’s oil changed?
It used to be common knowledge that a vehicle's oil should be changed every 5,000 miles or so, but that is no longer true. With great leaps in engine performance, most technicians would tell you to change your vehicle's oil every 7,500 miles to 10,000 miles. It also depends on the type of oil your model uses and how you drive. We generally dislike giving nonspecific advice for engine maintenance, so please contact one of our service advisors today.
When should I replace my car's tires?
Great question — we have a simple at-home test that you can complete in your driveway. If you have a penny around, place it in the grooves of one of your tires with Lincoln's head facing down. If you see the top of Lincoln's head, it's time for a tire replacement . Bring your vehicle in for service at our dealership so our experts can help you choose the best set of tires today.
If you have any other questions for us, don't hesitate to give us a call, contact us online or stop by our dealership at 1705 Boggs Road, Duluth, GA 30096 to speak to a member of our team in person. We look forward to serving our customers from Atlanta, Buford and Braselton.
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